Executive, Event Operations (Indoor Attractions)

Mandai Wildlife Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in wildlife management is seeking an Executive for Event Operations to oversee attractions and support daily operations. The role includes drafting SOPs, managing guest experiences, training staff, and ensuring compliance with safety regulations. The ideal candidate has at least 3 years of operations experience and strong communication skills.

Qualifications

• Minimum O level qualification.
• At least 3 years of relevant experience in service and/or ground operations management.
• Excellent communication skills in English.

Responsibilities

• Assist in writing and updating SOPs and Risk Assessments.
• Oversee attractions operations and ensures safety compliance.
• Train and develop team members, maintaining high engagement.

Skills

Communication

Teamwork

Problem Solving

Time Management

Service-oriented

Education

O level qualification

Tools

Microsoft Office

Job description

Executive, Event Operations (Indoor Attractions)

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Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks connecting visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, integrating five wildlife parks with distinctive nature-based experiences, green public spaces, and an eco-friendly resort.

Main Duties & Responsibilities

• Assist in writing, reviewing, and updating Standard Operating Procedures (SOPs) and Risk Assessments (RA) to ensure clarity, ease of understanding, and compliance with industry standards, regulations, and internal policies.
• Coordinate with procurement for purchasing, delivery, and move-in of furniture, fittings, and equipment.
• Lead testing scenarios to stress test equipment, systems, and processes, identifying and resolving gaps.
• Participate in hiring processes, including recruitment, interviews, and team member selection.
• Conduct onboarding and familiarisation training for team members.
• Oversee attractions operations, including shift coverage, communication, incident management, queue and crowd management, cleanliness, and show quality.
• Supervise ticketing and cash handling procedures.
• Ensure attractions operate according to safety regulations, quality standards, and company policies.
• Deliver excellent guest experiences and manage guest feedback and service lapses.
• Propose and implement ideas to improve business growth, safety, guest experience, and operational efficiency.
• Train and develop team members, maintaining high engagement, performance, safety, and service standards.
• Manage team members, including manpower planning, deployment, and performance reviews.
• Assist in generating reports and performing data analysis.
• Support wildlife management efforts.
• Manage assigned projects and portfolios.
• Perform other relevant duties as assigned.

Job Requirements

• Minimum O level qualification.
• At least 3 years of relevant experience, preferably in service and/or ground operations management.
• Experience in attractions is advantageous.
• Service-oriented, pleasant, courteous, and confident demeanor.
• Excellent communication skills in English, both written and spoken.
• Strong team player with ability to work independently.
• Resourceful, proactive, with good time management and problem-solving skills.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Willing to work on rotating shifts, including weekends and public holidays.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Travel Arrangements