Executive, Event Operations (Indoor Attractions)

Borr Drilling; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in the wildlife tourism sector is seeking an Attractions Operations Manager to oversee daily operations and enhance guest experiences at Mandai Wildlife Reserve. The ideal candidate will have a strong background in service operations, excellent communication skills, and a proactive approach to problem-solving. This role offers a unique opportunity to contribute to the development of an eco-friendly destination while managing a dynamic team in a vibrant setting.

Qualifications

• At least 3 years of relevant experience in service and/or ground operations.
• Service-driven and confident with excellent communication skills.
• Ability to work independently and as a team player.

Responsibilities

• Assist in writing and updating Standard Operating Procedures.
• Lead test scenarios to stress test the equipment and systems.
• Ensure excellent guest experience and operational efficiency.

Skills

Communication

Teamwork

Time Management

Problem Solving

Education

Minimum O level

Tools

Microsoft Office

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Main Duties & Responsibilities

• Pre-Openings
• Assist in writing, reviewing and updating Standard Operating Procedures (SOPs) and Risk Assessment (RA) to ensure they are clear, easy to follow and compliant with industry standards, regulations and internal policies.
• Work closely with procurement to purchase, coordinate the deliveries and move-in of the furniture, fittings and equipment.
• Lead test scenarios to stress test the equipment, systems and processes. To be able to identify and resolve gaps.
• Assist in the hiring process including recruitment, interviews and selection of the team members.
• Conduct familiarisation and onboarding trainings for the team members.
• Attractions Operations
• Perform section duty coverage role, providing communications to other departments, including incidents management.
• Perform shift responsibilities and ensure smooth day-to-day operations of the attractions including queue and crowd management and ensuring attractions cleanliness and show quality.
• Supervise ticketing and cash handling procedures.
• Ensure all attractions operate in accordance with safety regulations, quality standards and company policies
• Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses.
• Review, propose and execute ideas to improve business growth, attraction enhancements, safety standards, guest experience and operational efficiency
• Train and develop team members to maintain high levels of engagement, performance, safety and guest services, fostering a collaborative and performance-driven environment.
• Responsible for team members management, including manpower planning/deployment and performance reviews to ensure high employee morale and productivity.
• Assist to generate reports and perform data analysis.
• Assist in wildlife management efforts.
• Manage assigned portfolio and projects.
• Other relevant duties as assigned.
  
  

Job Requirements

• Minimum O level.
• At least 3 years of relevant experience, preferably in service and/or ground operations management.
• Attractions’ experience will be an added advantage.
• Service driven, pleasant, courteous, and confident disposition.
• Excellent communication skills with good command of written and spoken English.
• Excellent team player who can also work independently.
• Resourceful self-starter with a keen work attitude, good with time management and problem-solving.
• Proficient in Microsoft Office applications (Word, Excel and Powerpoint).
• Able to work on rotating shifts including weekends and public holidays.