Executive (Customer Service, Shipping)

RCL FEEDER PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading maritime logistics company is seeking a customer service representative to provide accurate pricing and product information, respond to customer inquiries, and maintain relationships. The ideal candidate will have a diploma or degree in a related field and at least 2 years of experience. This role requires attention to detail, strong communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum 2 years of relevant working experience.
• Candidate must be meticulous with details.
• Possesses a positive learning attitude and able to cope with fast-paced working environment.

Responsibilities

• Provide accurate pricing and product information to customers.
• Build and maintain customer relationships.
• Assist the sales team in expanding the cross-trade customer base.

Skills

Customer service

Attention to detail

Communication

Relationship building

Education

Diploma or Degree in Maritime Studies/ Logistics & Supply Chain

Job description

Job Responsibilities:

• Provide accurate pricing and product information to customers through phone calls, emails or online chat
• Follow up with customers for cargo bookings/ cargo support through tele-marketing
• Respond to customers' queries or complaints and assist them with service issues or other problems
• Ensure customers are informed of changes i.e. freight, service pattern, new products, RR, surcharges etc
• Building and maintaining customer relationships
• Provide customer service support and customer feeback to sales team
• Assist the sales team in expanding the cross-trade customer base
• Liaise with internal stakeholders on the filing of quotations
• Maintenance of customers' profile in internal system
• Assist in recovering of outstanding payment
• Arrange re-export/retain-on-board shipment
• Submission and follow up Flexi / OOG Application approval for customers
• Monitor vessel ownership services to fulfil BSA

Requirement:

• Diploma or Degree in Maritime Studies/ Logistics & Supply Chain/ related field of studies
• Minimum 2 years of relevant working experience
• Candidate must be meticulous with details, possesses positive learning attitude and able to cope with fast pace working environment