Executive, Customer Service (Events & Operations)

Global Indian International School; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational institution in Singapore is seeking an Executive, Customer Service (Events and Operations) to plan and execute events that enhance brand presence and engage stakeholders. The ideal candidate will have experience in event coordination, strong organizational skills, and the ability to work under pressure. This full-time position requires attending events in person and supporting various operational aspects.

Qualifications

• 1–3 years of experience in event planning, coordination, or similar roles.
• Fresh graduates with relevant internships may also be considered.

Responsibilities

• Plan, coordinate, and execute a variety of events.
• Liaise with teams and stakeholders to align event objectives.
• Create promotional content and coordinate marketing efforts.
• Handle event registrations and monitor activities.
• Gather feedback from participants for improvement.

Skills

Organizational skills

Communication skills

Attention to detail

Problem-solving

Proficiency in MS Office

Ability to work under pressure

Flexibility to work evenings/weekends

Education

Diploma/Degree in Event Management, Marketing, Communications

Tools

MS Office

Google Workspace

CRM tools (e.g., HubSpot)

Job description

Responsibilities

The Executive, Customer Service (Events and Operations) will be responsible for planning, coordinating, and executing a variety of events that enhance the school’s brand presence, engage stakeholders, and support student enrolment objectives. This role involves close collaboration with internal teams, external vendors, and stakeholders to ensure events are well-organized, impactful, and aligned with the institution’s vision and goals.

• Event Planning & Execution
  • Assist in conceptualizing and planning events such as open houses, school tours, scholarship briefings, webinars, corporate connect sessions, exhibitions, and internal celebrations.
  • Manage event logistics including venue booking, catering, equipment, décor, photography/videography, and other requirements.
  • Coordinate with vendors, suppliers, and contractors to ensure timely delivery of services.
  • Prepare event timelines, checklists, and budgets, ensuring events are delivered within scope and cost.
• Stakeholder Engagement
  • Liaise with admissions, marketing, academic, and operations teams to align event objectives.
  • Support communications with parents, students, corporate partners, and agents regarding event participation.
  • Ensure VIP guests and speakers are briefed, hosted, and supported during events.
• Marketing & Promotion
  • Work with the Marketing team to create promotional content, invitations, and event-related communications.
  • Support and be the liaison for social media coverage, photography, and live updates during events.
  • Assist in preparing post-event reports, including photos, videos, and impact assessments.
• Operational Support
  • Handle event registrations, RSVPs, and attendance tracking.
  • Monitor on-ground activities during events to ensure smooth flow and quick problem resolution.
  • Support in gathering feedback from participants for continuous improvement.

Key Skills & Competencies

• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Attention to detail and problem-solving mindset
• Proficiency in MS Office, Google Workspace; familiarity with CRM tools (e.g., HubSpot) an advantage
• Ability to work under pressure and manage tight deadlines
• Flexibility to work evenings/weekends for events as required

Qualifications & Experience

• Diploma/Degree in Event Management, Marketing, Communications, or related field
• 1–3 years of experience in event planning, coordination, or similar roles (fresh graduates with internships in events/marketing may also be considered)

Job Type: Full-time

Work Location: In person