Executive - Customer Service (Eunos Service Centre)

Cycle & Carriage Industries Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Executive - Customer Service to join their dynamic team. This role focuses on delivering exceptional service and managing customer relationships to ensure high satisfaction levels. You will be responsible for handling inquiries, providing solutions, and fostering trust with clients. With a commitment to employee development and a culture of respect, this company offers an exciting opportunity to grow your career in a supportive environment. If you thrive in a fast-paced setting and are passionate about customer happiness, this position is perfect for you.

Benefits

Employee Development Opportunities

Recognition Programs

Health and Wellness Initiatives

Qualifications

• Minimum 2 years of experience in the automotive industry.
• Excellent customer service attitude and communication skills.

Responsibilities

• Deliver excellent after-sales support to customers.
• Manage customer requests and complaints through various channels.
• Build sustainable relationships and trust with customers.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Time Management

Problem-Solving

Education

Degree in Business Management

Degree in Engineering

Degree in Hospitality

Tools

MS Office

Job description

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

We are looking for a dedicated Executive - Customer Service to be part of our customer service team. Your key objective is to deliver excellent level of service to customers and manage their expectations and relationships to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.

RESPONSIBILITIES:

• Ensure after-sales support to customers by rendering the highest level of customer service
• Attend to customers' requests for bookings, enquiries and complaints though various channels, in a timely manner
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints
• Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level
• Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Capture customers' feedback on the service levels, and present findings for Management's review
• Assist the Customer Service Manager in evaluating and improving the current practices and processes
  
  
  

Requirements:
* Degree in Business Management / Engineering / Hospitality or equivalent, preferably with at least 2 years of relevant experience in the automotive industry
* You should demonstrate excellent interpersonal and communication skills with excellent customer service attitude
* Proficient in MS Office and meticulous with numbers and details
* Ability to multi-task, prioritize and manage time effectively
* Strong inclination to achieve customer happiness through delivering excellent service, and enjoys interacting with multiple partners to derive solutions for customer issues
* Well versed in English; fluency in Chinese/ local dialects will be helpful in order to liaise with Chinese speaking associates.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in 2024 (10th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).