Executive - Customer Service Booking (Shipping)

OCEAN NETWORK EXPRESS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A shipping company in Singapore is looking for a candidate to manage customer orders and coordinate with stakeholders. The ideal applicant has a Diploma in a relevant field and at least two years of experience. Proficiency in MS Office and good communication skills are essential for this role. Candidates who are self-motivated and resilient will thrive in this fast-paced environment.

Qualifications

• At least two years of relevant working experience in a similar role.
• Experience in analytics or Live Chat functions is an advantage.
• Self-motivated and result-oriented.

Responsibilities

• Liaise with customers on shipment dates and special requirements.
• Process booking acknowledgments within lead time.
• Monitor and follow up on special cargo.

Skills

Communication skills

Interpersonal skills

Proficiency in MS Office

Ability to work independently

Resilience

Education

Diploma in Shipping-related disciplines

Tools

MS Office

Google Suite

Job description

Job Descriptions

• To liaise with customers on shipments dates and any special requirements pertaining to customers’ orders fulfillment.

• To process booking acknowledgement within lead time.

• To monitor and follow-up on special cargo.

• To liaise with the Marketing team for space control.

• To monitor detention and payment, terminal transmissions etc.

• To coordinate with local and overseas stakeholders.

• To perform any other duties as assigned.

What we're looking for

• Preferably candidates who possess a Diploma in Shipping-related disciplines.

• Candidates with at least two years of relevant working experience in a similar role will have an added advantage.

• Proficient in MS Office such as Excel and Word applications.

• Experience in Google suite applications, analytics or Live Chat functions will be an added advantage.

• Possess good communication and interpersonal skills.

• Ability to work independently in a fast-paced environment.

• Self-motivated, result-oriented and resilient.

• Assist in any other ad-hoc assignments when required.

*Only shortlisted candidates will be notified.