Executive Customer Experience & Growth Outreach

Funding Societies | Modalku Group; Singapore; On-site; SGD 40,000 - 66,000; Full time

Benefits offered by this job

Time off

Flexible working

Medical benefits

Mental health & wellness

Tech equipment & support

Job summary

Funding Societies | Modalku is the leading SME digital finance platform in Southeast Asia, now hiring an Executive, Customer Experience in Singapore. You will be frontline in client engagement, handle inbound servicing, and conduct structured outbound outreach to deepen relationships and surface financing opportunities.

You will manage inbound inquiries via live chat, email, and hotline, onboard new clients, support post-disbursement needs, log activities in CRM, and collaborate with Sales and

Qualifications

• 1–3 years of experience in customer success, client engagement, account management, or outbound client-facing roles.
• Comfortable with proactive outreach — making calls, sending WhatsApp messages, and conducting face-to-face client meetings.
• Strong verbal and written communication in English and Mandarin (spoken Mandarin required for SME client base).
• Disciplined in documentation — able to log field notes, meeting outcomes, and client feedback consistently in CRM tools.
• Familiar with CRM platforms (HubSpot, Intercom preferred).
• Strong listening and empathy skills; able to handle complaints and sensitive conversations professionally.

Responsibilities

• Handle inbound client inquiries promptly and professionally via live chat, email, and hotline.
• Guide new clients through onboarding — document collection, KYC verification, and platform navigation.
• Support clients post-disbursement on repayment, account updates, renewal queries, and general servicing.
• Manage backend tasks including ticket logging, data entry, and account maintenance accurately and on time.
• Escalate complex issues to the Assistant Manager/Management with complete documentation.
• Ensure internal SOPs and CRM records are strictly followed and kept up to date.

Skills

English & Mandarin communication

CRM experience

Outbound client outreach

Documentation & CRM logging

Empathy & customer focus

Tools

HubSpot

Intercom

CRM platforms

Job description

Funding Societies | Modalku is the leading SME digital finance platform in Southeast Asia, now hiring an Executive, Customer Experience in Singapore. You will be frontline in client engagement, handle inbound servicing, and conduct structured outbound outreach to deepen relationships and surface financing opportunities.

You will manage inbound inquiries via live chat, email, and hotline, onboard new clients, support post-disbursement needs, log activities in CRM, and collaborate with Sales and