Executive Customer Claim (1 year contract)

People Profilers; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is looking for an Executive Customer Claim for a one-year contract. The role involves managing customer claims, ensuring timely communication, and maintaining claim databases. Candidates should have at least 2 years' experience in supply chain/logistics, be proficient in MS Office, and possess strong analytical and communication skills. Hybrid work arrangement available with a salary of up to $4,800.

Qualifications

• At least 2 years' experience in a supply chain/logistics related role.
• Able to work with various stakeholders to support and meet customers' expectations.
• Attention to detail and strong analytical skills.

Responsibilities

• Manage customer claims for parts delivery discrepancy.
• Ensure efficient and reliable communication to customers and related parties.
• Manage issuance of credit/debit notes in line with policy.

Skills

Communication skills

Analytical skills

Time management

Tools

MS Office applications

Reporting tools

Job description

Executive Customer Claim (1 year contract)

Job Description:

Location: Tuas (Company Transport Provided)

Working Hours: Monday Friday (9am to 6pm) Hybrid Work Arrangement

Salary Range: Up to $4,800

This is a 1 Year contract role. (With completion bonus and performance bonuses)

Responsibilities:

• Manage customer claims for parts delivery discrepancy
• Ensure efficient and reliable communication to the customers as well as all related parties within the stipulated timeline
• Manage the issuance of credit/debit notes in line with the process description and policy.
• Ensure claim database kept up to date and prepare KPIs for management reporting
• Assist in parts return process to vendor and any other reasonable assigned tasks
• Keep supervisor updated of complicated issues derived from customer claims and initiate the escalation process where applicable
• Liaise with IT department for claim system related issues

Qualifications:

• At least 2 years' experience working in a supply chain/logistics related role
• Able to work with various stakeholders to support and meet customers' expectation.
• Proficient in MS Office applications & reporting tools
• Attention to detail, strong analytical and time management skills
• Good interpersonal and communication skills
• Able to work independently as well as a good team player.

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