Executive - Contract Logistics/SCM, Operations (Alps)

DB Schenker; Singapore; On-site; SGD 30,000 - 70,000; Full time

Job summary

An established industry player in logistics is seeking a dedicated Warehouse Operations Manager to oversee daily operations and ensure efficiency. This role involves planning, organizing, and leading a team to meet delivery timelines while maintaining high standards of safety and compliance. The ideal candidate will possess strong analytical and problem-solving skills, along with proficiency in data analysis tools. Join a dynamic team where you can make a significant impact and grow your career in a fast-paced environment focused on continuous improvement and innovation.

Qualifications

• Minimum 3 years in warehouse operations or customer service.
• Diploma or degree required with a positive, adaptable mindset.

Responsibilities

• Plan and organize daily warehouse operations to meet timelines.
• Lead and motivate staff to achieve company and customer objectives.
• Manage customer complaints and ensure compliance with procedures.

Skills

Microsoft Office Suite

Power BI

Tableau

Process Mapping

Value Stream Mapping

Presentation Skills

Problem-Solving Skills

Analytical Skills

Leadership Skills

Data Analysis

Education

Diploma

Degree

Tools

VBA

Job description

At Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Job Scope

• Plan and organize to ensure daily Warehouse operations meets expectation and delivery timeline.
• Operate the program in a cost-effective manner whilst meeting all requirements.
• Ensure all goods in the warehouse are properly collected, received, handled, accurately sorted, identified, value-added, transferred and dispatched.
• Lead and motivate staff to achieve company's, supplier's and customer's objectives.
• Enforce compliance to the warehouse procedures and safety and 5S and audit requirement.
• Ensure staff compliance to all established processes and accuracy in data processing.
• Perform process evaluation, initiate process improvement and oversee project implementation.
• Manage customer complaints and communicate effectively to resolve conflicts.
• Manage manpower deployment and arrange for overtime when the need arises.
• Good control of stock inventory accuracy and accountability.
• Evaluate and setup operations procedures when necessary.

Specific Accountabilities

• Approve leave application for admin and store personnel.
• Identify and schedule training for the warehouse administration staff.
• Initiate system change request.

Skills Required

• Proficient in Microsoft Office Suite (e.g. Excel, Powerpoint, Access, VBA).
• Good in using and creating operations dashboards to identify focus areas and drive improvement (e.g. Power BI, Tableau).
• Good knowledge in process mapping and value stream mapping to identify improvement areas.
• Strong presentation skills and able to articulate and present to multiple stakeholders.
• Strong problem-solving skills and experience in resolving problems creatively and innovatively.
• Frequently voice out opinions and share best practices to improve team performance.
• Communicate effectively with internal / external customers.
• Good analytical skills to review both financial and operational data.
• Good knowledge in latest automation technologies and implementation.
• Good leadership and coaching skills to continuously encourage and motivate employees.
• Good in working with numerous data to define, implement and monitor KPI and provide data driven insights and identify areas for improvement.

Experience and Qualification

• Minimum Diploma Holder or Degree holder.
• Minimum 3 years of relevant experience in warehouse operations / customer service.
• Positive mindset, team player and high desire for learning.
• Detail oriented, analytical and innovative.
• Adaptable to fast-moving work environment.

To be considered for this position you must have valid rights to work and live in Singapore.