Executive, Clinic Admin

ALLIANCE MEDICAL CENTRE (DHOBY) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading medical center in Singapore is seeking a proactive and skilled Medical Administrator to join their clinic administrative team. This role involves managing billing, handling patient records, and providing exceptional communication support to ensure smooth clinic operations. The ideal candidate will have relevant medical administration experience and strong organizational skills, contributing to the efficient workflow of the clinic.

Qualifications

• 2 years of experience in a Medical administrative role.
• Proficiency in using medical software and office applications.
• Knowledge of medical terminology and billing practices.

Responsibilities

• Manage claims and billing processes for patients and corporate clients.
• Handle patient inquiries, appointments, and correspondence.
• Support overall clinic operations with various administrative tasks.

Skills

Organizational skills

Interpersonal skills

Communication skills

Multitasking skills

Customer service

Education

ITE, Diploma or equivalent

Certification in Healthcare Administration

Tools

Medical software

Office applications

Job description

About The Opportunity

As part of the clinic admin team, you will be a key member of our Clinic and Medical Centre, ensuring the efficient management of administrative tasks and contributing to the smooth operation of our facility.

What You'll be Doing

Claims and Billing Management

• Submission of claims to corporate programme and insurer portals. Accurately and promptly submit insurance claims and follow up on any discrepancies or issues that arise.
• Manage invoicing and billing to patients and clients. Prepare and send invoices to patients and clients, track payments, and manage any billing inquiries or issues.

Medical Records Office

• Manage incoming and outgoing medical reports. Handle the receipt, processing, and distribution of medical reports, ensuring confidentiality and compliance with relevant regulations.
• Manage laboratory reports. Receive and verify lab results, submitting to doctor for review and compiling into medical reports for patients, liaison with lab partner on queries and issues.

Communication and Correspondence

• Monitor and respond to emails from patients, clients, and other stakeholders in a timely and professional manner.
• Handle incoming phone calls, provide information, schedule appointments, and direct calls to the appropriate personnel.
• Handle patient inquiries and concerns. Address patient questions and concerns, providing excellent customer service and ensuring patient satisfaction.
• Appointment scheduling and coordination. Schedule and confirm patient appointments, coordinate with medical staff, and manage the appointment calendar.

Operational Support

• Support clinic operations. Assist with various administrative tasks to support the overall operations of the clinic, including registering/discharging patients at the counter, clerical tasks, restocking of clinic supplies and other duties as assigned.

What We Are Looking for

• ITE, Diploma or equivalent; additional certification in Healthcare Administration or related field is a plus.
• 2 years of experience in a Medical administrative role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in using medical software and office applications.
• Knowledge of medical terminology and billing practices.
• Ability to work independently and as part of a team.
• High level of discretion and confidentiality.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://www.alliancehealthcare.com.sg.