Executive, Client Services

Manulife Insurance Malaysia; Singapore; Hybrid; SGD 36,000 - 48,000; Full time

Job summary

A leading insurance provider is seeking a Customer Service Executive to deliver exceptional support to clients. This role involves managing client inquiries through various channels while ensuring adherence to service standards. Successful candidates should possess strong interpersonal and communication skills, aiming to create a positive customer experience.

Benefits

Empowerment to learn and grow

Supportive flexible environment

Qualifications

• 1-3 years of experience in customer service preferred, ideally in insurance.
• Strong customer-centric mindset and pleasant disposition.

Responsibilities

• Manage queries from customers via walk-ins, emails, and phone calls.
• Provide viable solutions and engage in processing tasks as necessary.

Skills

Customer centricity

Interpersonal skills

Communication skills

Education

Diploma/degree holder qualifications

Job description

Executive, Client Services page is loaded

Executive, Client Services

Apply locations Singapore time type Full time posted on Posted Yesterday time left to apply End Date: July 11, 2025 (15 days left to apply) job requisition id JR25061282

Manulife is seeking a Customer Service Executive to join their team, focusing on providing exceptional support to clients and advisers. The role involves managing and resolving queries from walk-ins, emails, and phone calls professionally and promptly, while adhering to service level agreements.

This position requires a strong customer-centric mindset, a cheerful disposition, and excellent interpersonal and communication skills. Additionally, the role involves engaging in processing and administrative tasks as necessary, with an emphasis on delivering equitable solutions.

Position Responsibilities:

• Champion all queries and requests from walk-ins/emails/phone calls in a professional, trustworthy and prompt manner
• Resolve all queries and requests whilst meeting service level agreements and turnaround standards
• Provide viable solutions to customers/advisers in an equitable way
• Engage in processing and administration tasks whenever necessary

Required Qualification:

• Diploma/degree holder qualifications preferred
• No prior experience will be considered; ideally, candidates should possess 1-3 years of experience preferably in the insurance industry
• Possess a strong customer centric personality and mindset
• Possess a pleasant and cheerful disposition
• Commendable interpersonal and communication skills

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Working Arrangement

Hybrid

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us.It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions. Recent awards include:

2024 Gallup Exceptional Workplace Award Winner

Manulife Named one of Forbes World’s Best Employers 2023

Best Companies to Work for in Asia 2023

We’ve been recognized as one of Canada’s Top 100 Employers (2024)

Manulife included in Bloomberg’s 2023 Gender-Equality Index

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts.

Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/ .