Executive, Client Management (Logistics and Supply Chain)

DKSH Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team in inventory and client management. This role involves coordinating closely with logistics to ensure optimal inventory levels and providing exceptional service to clients. You will be responsible for tracking shipments, maintaining KPIs, and fostering strong relationships with clients to meet their operational needs. Ideal candidates are fresh graduates with a degree in Business Administration or Supply Chain Management, possessing strong analytical and communication skills. Join a dynamic environment where your contributions will directly impact client satisfaction and operational success.

Benefits

Company bus to and from work

Engagement with multiple departments

Qualifications

• Fresh graduates with relevant degrees are encouraged to apply.
• Basic understanding of client industries and products is essential.

Responsibilities

• Manage inventory levels and coordinate with logistics for shipment tracking.
• Engage with clients to build strong relationships and resolve issues.

Skills

Client Management

Communication Skills

Numeracy

Quantitative Analysis

Education

Degree in Business Administration

Degree in Supply Chain Management

Tools

Excel

Word

PowerPoint

Job description

Working Location: Jalan Buroh (West)

Company bus to and from work at multiple MRT stations.

General Responsibilities

1. Inventory Management:
   • Coordinate closely with logistics (DC) for incoming shipment tracking.
   • Ensure inventory levels are within the contractual inventory holding target.
   • Prompt review & action on the obsolescence to minimize the non-working inventory.
   • Work closely with DC to monitor the excess storage charges and inform the affected Clients.
   • Provide timely and proper instruction to Material Management team for inventory transfer, write-off, block action.
2. Client Management:
   • Based on business contract, identify key service areas and KPIs. Translate into monthly KPI report for Operation Meetings.
   • Align the KPI definition and targets with cross-functional teams, namely CCC, DC, SCM, and Finance.
   • Responsible for consolidating and understanding the KPI matrix, and reasoning for failure to meet the KPI, if any.
   • Conduct monthly operations review, or quarterly business review with key clients (including Operation stats, open issues, progress, etc.).
   • Liaise with Clients on their requirements & assist in resolving daily problems encountered.
   • Maintain high frequency of engagement with Clients to build effective and strong working relationships.
   • Work with other cross-functional departments to ensure clients’ operational requirements are met.

Functional Skills and Knowledge

• Demonstrate basic understanding of clients' industry/business/products.
• Demonstrate basic client management and communication skills.
• Proven advanced numeracy and quantitative analysis.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word, and PowerPoint).

Education

• Fresh Graduates with a Degree in Business Administration or Supply Chain Management may apply.