Executive/ Associate, Members' Services

Young Men's Christian Association of Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

The Young Men's Christian Association of Singapore is seeking a proactive individual to support the execution of membership and event management. This role requires someone with experience in organizing events, strong customer service skills, and the ability to manage multiple tasks effectively. You will work closely with the department head to ensure smooth operations and enhance member engagement through various initiatives.

Qualifications

• Minimum 1 year of relevant experience in events or membership organization.
• Pleasant personality with strong customer service orientation.
• Ability to multi-task and work independently.

Responsibilities

• Coordinate and execute administrative and operational tasks for membership events.
• Manage membership communications and revenue processes.
• Plan and facilitate programs and activities for members.

Skills

Customer Service

Communication

Interpersonal Skills

Organizational Skills

IT Savvy

Education

N or O Level qualification, preferably in Marketing or events management

Tools

MS Office

MailChimp

CRM

Job description

RESPONSIBILITIES

• Work closely with the Head of Department to run the annual YMCA Mandarin Speaking Awards (MSA) and YMCA Plain English-Speaking Awards (PESA).
• Assist the Head of Department in the planning, coordination and execution of administrative, operational and logistical tasks for both Awards.
• Source and contact for prize sponsorship for the Speaking Awards and members’ events (if necessary).
• General duties at Members’ Services department, including but not limited to:
• Manage members’ communications including response to queries and complaints, as well as performance of service recoveries
• Manage studio bookings
• Manage Fitness & Dance courses, such as swimming classes and gym subscription
• Manage revenue and payments with internal (other departments) and external (members, vendors, instructors, etc) clients
• Manage NAV (Finance system) for membership, course and registration fees and payments
• Maintain accurate membership records and databases
• Maintain and update YMCA merchandise stock balance
• Establish and maintain effective working relationships with internal (other departments) and external (members, vendors, instructors, partnering merchants, etc) clients
• Develop and execute membership recruitment, retention & rewards campaigns
• Promote and increase studio utilization and gym subscription
• Plan, organise and facilitate programmes and activities for members
• Develop marketing collaterals for monthly Members’ email blast
• Send monthly membership renewals reminder and birthday emails to members
• Source and collaborate with new partnering merchants to increase membership privileges, while retaining the current pool
• Ensure on-going updates of SOP and Rules & Regulations related to membership, gym and swimming pool
• Assist the Head of Department in the planning, coordination and execution of events
• Track members’ involvement in volunteering

JOB REQUIREMENTS

• Minimum “N” or “O” Level qualification, preferably in Marketing or events management with at least 1 year of relevant experience in events or membership organization
• Pleasant personality with good customer service
• IT savvy; able to work on the cloud and familiar with MS Office suite and MailChimp, CRM
• Good communication, interpersonal and administrative skills.
• A team player
• Good organizational skills with ability to multi-task and work independently
• Able to work on evenings and Saturdays for events