Executive/ Associate, Members' Services

YMCA of Singapore; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Join a vibrant community-focused organization where you will play a crucial role in managing events and enhancing member experiences. This position involves collaborating with the Head of Department to run prestigious awards and ensuring smooth operations within the Members' Services department. You will be at the forefront of member engagement, handling communications, organizing activities, and developing marketing materials. If you are a team player with a passion for customer service and event management, this is an exciting opportunity to make a difference in the lives of our members and contribute to a thriving community.

Qualifications

• Minimum qualification of N or O Level, preferably in Marketing or events management.
• At least 1 year of relevant experience in events or membership organization.

Responsibilities

• Assist in planning and executing the YMCA Mandarin Speaking Awards and other events.
• Manage member communications, bookings, and administrative duties.

Skills

Customer Service

Communication Skills

Organizational Skills

Interpersonal Skills

Event Planning

Marketing

Education

N or O Level qualification

Marketing or Events Management

Tools

MS Office Suite

MailChimp

CRM

Job description

RESPONSIBILITIES

• Work closely with the Head of Department to run the annual YMCA Mandarin Speaking Awards (MSA) and YMCA Plain English-Speaking Awards (PESA).

• Assist the Head of Department in the planning, coordination and execution of administrative, operational and logistical tasks for both Awards.

• Source and contact for prize sponsorship for the Speaking Awards and members’ events (if necessary).

• General duties at Members’ Services department, including but not limited to:

• Manage members’ communications including response to queries and complaints, as well as performance of service recoveries

• Manage studio bookings

• Manage Fitness & Dance courses, such as swimming classes and gym subscription

• Manage revenue and payments with internal (other departments) and external (members, vendors, instructors, etc) clients

• Manage NAV (Finance system) for membership, course and registration fees and payments

• Maintain accurate membership records and databases

• Maintain and update YMCA merchandise stock balance

• Establish and maintain effective working relationships with internal (other departments) and external (members, vendors, instructors, partnering merchants, etc) clients

• Develop and execute membership recruitment, retention & rewards campaigns

• Promote and increase studio utilization and gym subscription

• Plan, organise and facilitate programmes and activities for members

• Develop marketing collaterals for monthly Members’ email blast

• Send monthly membership renewals reminder and birthday emails to members

• Source and collaborate with new partnering merchants to increase membership privileges, while retaining the current pool

• Ensure on-going updates of SOP and Rules & Regulations related to membership, gym and swimming pool

• Assist the Head of Department in the planning, coordination and execution of events

• Track members’ involvement in volunteering

JOB REQUIREMENTS

• Minimum “N” or “O” Level qualification, preferably in Marketing or events management with at least 1 year of relevant experience in events or membership organization

• Pleasant personality with good customer service

• IT savvy; able to work on the cloud and familiar with MS Office suite and MailChimp, CRM

• Good communication, interpersonal and administrative skills.

• A team player

• Good organizational skills with ability to multi-task and work independently

• Able to work on evenings and Saturdays for events