Executive Assistant, Patient Billing Services

National Healthcare Group Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading healthcare organization is seeking a dedicated Financial Counsellor to provide prompt and quality financial services to patients. Responsibilities include financial counselling, payment collection, and liaising with various stakeholders to ensure effective payment processes and assistance. Candidates with a diploma and strong communication skills are encouraged to apply, as well as those willing to work Saturdays.

Qualifications

• Diploma with at least 1 year of experience; candidates without experience are welcome to apply.
• Experience in financial counselling, billing, and collection in healthcare is a plus.

Responsibilities

• Serve as the point of contact for inpatients regarding financial matters.
• Ensure financial counselling for assigned inpatients as per the Healthcare Services Act.
• Collect out-of-pocket cash payments from private inpatients.

Skills

Strong communication skills

Self-motivated

Customer-focused mindset

Ability to work effectively with stakeholders

Proficiency in Microsoft Office applications

Education

Diploma

Job description

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Family Group: Ancillary

We are seeking a dedicated Financial Counsellor to provide prompt and quality services to patients. In this role, you will be responsible for financial counselling, deposit/payment collection from patients and/or companies as well as providing various financial advice.

MAJOR DUTIES & RESPONSIBILITIES

• Serve as the point of contact for inpatients regarding financial matters
• Ensure financial counselling for assigned inpatients is performed in accordance with the Healthcare Services Act (HCSA)
• To counsel and provide appropriate advice to inflight patients on managing their bills, including the use of Integrated Shield Plans/MediShield Life, MediSave and other financial schemes that patients.
• To collect out-of-pocket cash payments from private inpatients
• To liaise with various parties such as employers/Integrated Shield Plan providers for payment, Letter of Guarantees and Medical Social Services for financial assistance.
• To ensure all actions taken are recorded in the Financial Counselling system accurately
• To make outbound calls to patients and/or companies for payment
• To propose cases for legal proceedings to Management
• To collaborate with 1 Finance Shared Services under MOHH for all debts management matters
• To propose and review bad debts for write off
• May be assigned to patient billing services counter at Patient Services Centre on a rotational basis
• Any other duties as assigned by Reporting Officer

JOB REQUIREMENTS

• Diploma with at least 1 year of experience; candidates without experiene are welcome to apply.
• Experience in financial counselling, billing, and collection in healthcare is a plus.
• Ability to prioritize tasks to meet targets and deadlines.
• Self-motivated with a strong interest in learning and sharing.
• Proficient in Microsoft Office applications.
• Ability to work independently and proactively.
• Strong communication skills with a service-oriented and customer-focused mindset.
• Ability to work effectively with stakeholders.
• Willingness to work Saturdays (half day) based on the roster.