Executive Assistant, Patient Billing Services

Woodlands Health; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Woodlands Health is seeking a dedicated Financial Counsellor for their new integrated Campus in Singapore. The role involves providing financial guidance to patients, managing bills, and collaborating with healthcare services. Candidates will enjoy a dynamic environment offering opportunities to develop customer-focused financial counselling skills in a healthcare setting.

Qualifications

• Diploma with at least 1 year of experience; candidates without experience are welcome.
• Experience in financial counselling and billing in healthcare is a plus.
• Ability to prioritize tasks and meet deadlines.

Responsibilities

• Serve as the point of contact for inpatients regarding financial matters.
• Collect out-of-pocket cash payments from private inpatients.
• Ensure financial counselling for assigned inpatients according to HCSA.

Skills

Financial counselling

Billing and collection

Strong communication skills

Proficient in Microsoft Office

Customer-focused mindset

Education

Diploma

Job description

Company description:

Woodlands Health (WH) provides care for the North-Western population in Singapore. We will operate a purpose-built integrated Campus set to open progressively from 2023. The Campus will include a fully integrated acute and community hospital, specialist outpatient clinics, intermediate and long-term care facilities and green healing spaces. We will offer a comprehensive range of acute, sub-acute, rehabilitative and transitional care services, working closely with partners to deliver seamless care within and beyond our Campus.

Job description:

We are seeking a dedicated Financial Counsellor to provide prompt and quality services to patients. In this role, you will be responsible for financial counselling, deposit/payment collection from patients and/or companies as well as providing various financial advice.

MAJOR DUTIES & RESPONSIBILITIES

• Serve as the point of contact for inpatients regarding financial matters
• Ensure financial counselling for assigned inpatients is performed in accordance with the Healthcare Services Act (HCSA)
• To counsel and provide appropriate advice to inflight patients on managing their bills, including the use of Integrated Shield Plans/MediShield Life, MediSave and other financial schemes that patients.
• To collect out-of-pocket cash payments from private inpatients
• To liaise with various parties such as employers/Integrated Shield Plan providers for payment, Letter of Guarantees and Medical Social Services for financial assistance.
• To ensure all actions taken are recorded in the Financial Counselling system accurately
• To make outbound calls to patients and/or companies for payment
• To propose cases for legal proceedings to Management
• To collaborate with 1 Finance Shared Services under MOHH for all debts management matters
• To propose and review bad debts for write off
• May be assigned to patient billing services counter at Patient Services Centre on a rotational basis
• Any other duties as assigned by Reporting Officer

JOB REQUIREMENTS

• Diploma with at least 1 year of experience; candidates without experiene are welcome to apply.
• Experience in financial counselling, billing, and collection in healthcare is a plus.
• Ability to prioritize tasks to meet targets and deadlines.
• Self-motivated with a strong interest in learning and sharing.
• Proficient in Microsoft Office applications.
• Ability to work independently and proactively.
• Strong communication skills with a service-oriented and customer-focused mindset.
• Ability to work effectively with stakeholders.
• Willingness to work Saturdays (half day) based on the roster.