Executive Assistant, Patient Billing Services

Woodlands Health; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Financial Counsellor to join their team. In this role, you will provide essential financial counselling to patients, ensuring they receive the necessary support for managing their medical expenses. You will serve as a vital point of contact for inpatients, guiding them through financial matters related to their care. This position offers a unique opportunity to contribute to the well-being of patients while working within a purpose-built integrated campus that emphasizes quality care and community support. If you're self-motivated and have a passion for helping others, this role is perfect for you.

Qualifications

• At least 1 year of experience in financial counselling or related field.
• Proficient in Microsoft Office and strong communication skills.

Responsibilities

• Provide financial counselling to inpatients and manage their bills.
• Collect payments and liaise with insurance providers for financial assistance.

Skills

Financial Counselling

Billing and Collection

Microsoft Office

Communication Skills

Education

Diploma

Job description

Company description:

Woodlands Health (WH) provides care for the North-Western population in Singapore. We will operate a purpose-built integrated Campus set to open progressively from 2023. The Campus will include a fully integrated acute and community hospital, specialist outpatient clinics, intermediate and long-term care facilities and green healing spaces. We will offer a comprehensive range of acute, sub-acute, rehabilitative and transitional care services, working closely with partners to deliver seamless care within and beyond our Campus.

Job description:

We are seeking a dedicated Financial Counsellor to provide prompt and quality services to patients. In this role, you will be responsible for financial counselling, deposit/payment collection from patients and/or companies as well as providing various financial advice.

MAJOR DUTIES & RESPONSIBILITIES

• Serve as the point of contact for inpatients regarding financial matters
• Ensure financial counselling for assigned inpatients is performed in accordance with the Healthcare Services Act (HCSA)
• To counsel and provide appropriate advice to inflight patients on managing their bills, including the use of Integrated Shield Plans/MediShield Life, MediSave and other financial schemes that patients.
• To collect out-of-pocket cash payments from private inpatients
• To liaise with various parties such as employers/Integrated Shield Plan providers for payment, Letter of Guarantees and Medical Social Services for financial assistance.
• To ensure all actions taken are recorded in the Financial Counselling system accurately
• To make outbound calls to patients and/or companies for payment
• To propose cases for legal proceedings to Management
• To collaborate with 1 Finance Shared Services under MOHH for all debts management matters
• To propose and review bad debts for write off
• May be assigned to patient billing services counter at Patient Services Centre on a rotational basis
• Any other duties as assigned by Reporting Officer

JOB REQUIREMENTS

• Diploma with at least 1 year of experience; fresh graduates are welcome.
• Experience in financial counselling, billing, and collection in healthcare is a plus.
• Ability to prioritize tasks to meet targets and deadlines.
• Self-motivated with a strong interest in learning and sharing.
• Proficient in Microsoft Office applications.
• Ability to work independently and proactively.
• Strong communication skills with a service-oriented and customer-focused mindset.
• Ability to work effectively with stakeholders.
• Willingness to work Saturdays (half day) based on the roster.