Executive Assistant (Medical Records Office)

Executive Assistant (Medical Records Office)

Job ID: 8165

Job Function: Ancillary

Executive Assistant/ Senior Executive Assistant will provide operational support in implementing work processes in Medical Records Office. The Staff is expected to work independently as well as a team member to fulfil the required tasks within the given time frame.

Duties and Responsibilities

Primary Responsibilities and Duties – Medical Reports (80%)

1. Provide operational support in the assigned MRO function
2. Ensure all medical records are managed under strictest confidentiality and security.
3. The Staff is expected to be proficient in the use of electronic systems and Microsoft Office programmes (e.g. Excel, Word) to support daily operational functions of MRO.
4. The Staff is expected to assist and provide advice to both internal and external parties with regard to medical records related processes.
5. Register and process medical report requests, including cashier function for medical report payment.
6. Follow-up with doctors on incomplete medical report requests.
7. Execute administrative duties pertaining to all medical report requests.
8. Manage and resolve urgent and/or difficult cases to ensure that medical reports reach requestor within the stipulated timeline.
9. Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.

Key Performance Measures include improving turnaround time for completion of medical reports, timely scanning of paper medical records and uploading of scanned images into the system and timely project/task completion.

1. The Staff is expected to assist the supervisor in compiling the daily volume of the given job task accurately and in a timely manner.
2. Active participation in improvement projects
3. The Staff is expected to participate actively in improvement projects by providing solutions and to put in effort as required by the supervisor to implement the improvements.

Secondary Responsibilities and Duties (20%)

1. Handle any ad-hoc tasks assigned by Executive/Manager.
2. Plan and manage job/task assignment.
3. Conduct quality checks on medical reports before release.
4. Assist in the preparation of statistics such as monthly performance reports.

Requirements

1. Minimum GCE “A” level or Diploma.
2. Good knowledge on the use of PC software and applications.
3. Proficient in the use of Microsoft Office like Excel and Word to assist in the management of the department’s data.
4. Preferably 1 year of working experience in healthcare or service industry.
5. Experience in hospital operations will be advantageous.
6. Able to work in a fast-paced environment.
7. Good communication and interpersonal skills.
8. Service-oriented and customer-focused.
9. Meticulous, organized with a positive working attitude, team player and willing to learn.

If the role sounds interesting to you, please contact careers_alexandra@nuhs.edu.sg to understand more about the role. Please indicate the position that you are interested in the subject heading.

Only Singaporean and Singapore PRs may apply.