Executive Assistant, Business Office

Ren Ci Hospital; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

Ren Ci Hospital is seeking a dedicated individual for an ancillary support role focused on financial counselling and billing. The successful candidate will handle patient admissions, billing processes, and liaise with various parties to ensure smooth operations. Ideal candidates should possess strong communication skills and relevant experience in customer service and basic accounting.

Qualifications

• At least 3 years of customer service-related experience.
• Basic accounting knowledge required.
• Ability to work independently.

Responsibilities

• Perform pre-admission phone counselling and financial counselling.
• Process monthly billing charges and generate invoices.
• Follow up on outstanding debts and process refunds.

Skills

Interpersonal skills

Communication skills

Self-motivated

Education

GCE O Level, Nitec, or Diploma

Tools

Accounting system

Job description

Location: Novena

Job Category: Ancillary Support

Posting Date: 19 May 2025

Job Responsibilities

You will be working closely with the Executive to perform day-to-day operations and attend promptly and efficiently to the daily queries/feedback in Business Office.

Financial Counselling - Community Hospital

• Perform pre-admission phone counselling and financial counselling with patients/next of kin upon confirmation of patient admission.
• Create and update all patient relevant information into the system.
• Ensure all documentation and admission deposits are submitted upon patient admission.
• Issue receipts for patient payments.
• Follow up and process medical reports upon request.

Billing Team - Community Hospital/Chronic Sick Unit/Centre Based Care

• Liaise with external and internal parties to ensure smooth admission of patients/clients.
• Update daily patient movement into the system.
• Apply for Idape/Eldershield and coordinate with AIC.
• Process monthly billing charges and generate invoices.
• Process and submit monthly Medisave deductions.
• Input, post, and close transactions in the accounting system.
• Update Medisave and/or Medishield payouts, including PMI.
• Prepare and process adhoc and provisions for Medifund cases.
• Offset outstanding bills from payments received.
• Process and submit reversal requests to Finance when required.
• Follow up on outstanding debts and process refunds.
• Undertake any other duties as assigned.

Job Requirements

• Preferably GCE O Level, Nitec, or Diploma qualification.
• At least 3 years of customer service-related experience.
• Strong interpersonal and communication skills.
• Self-motivated and able to work independently.
• Basic accounting knowledge.