Executive, Account Management

Delivery Hero Austria; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Delivery Hero Austria seeks an Executive for Account Management within the SMB team. The role involves driving SMB growth through operational and marketing excellence. Ideal candidates will possess client-facing experience and keen analytical skills, contributing to marketing and operational strategies to enhance partner relationships.

Benefits

Dynamic working environment

Responsibility from day one

Periodic fun company events

Commitment to personal and professional development

Qualifications

• At least 1 year of experience in a client-facing role in the eCommerce industry.
• Keen sense for customer behavior.
• Intermediate proficiency in Microsoft Excel is preferred.

Responsibilities

• Conduct data analysis, reporting, operational and invoicing resolutions.
• Work with commercial and marketing teams to scale marketing campaigns.
• Evaluate partner operational compliance.

Skills

Analytical mindset

Customer behavior understanding

Attention to detail

Job ownership

Tools

Microsoft Excel

Job description

About the opportunity

We’re looking for an outstanding Executive, Account Management for our Small-to-Medium Business (SMB) team. TheExecutive, Account Managementwill drive growth for our SMB portfolio through operational and marketing excellence. Reporting to the Lead, Account Management, ideal candidates should possess quick learning abilities, a high degree of comfort with proprietary software systems and a very keen eye for details.

Relationship Management

• Conduct data analysis, reporting, operational and invoicing resolutions
• Deepen business relationships with foodpanda’s SMB partners with our proprietary learning tools

Marketing

• Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaigns
• Educate SMB partners on the foodpanda marketing suite to grow on the foodpanda platform

Operations

• Work with foodpanda’s Operations team to evaluate partner operational compliance
• Utilize data to identify opportunities for growth through operational best practices

Ad-Hoc Projects

• As part of a highly agile industry, expect to be given opportunities to participate in the execution of high-impact commercial activities

What you need to be successful

• At least 1 year of experience in a client-facing role in the eCommerce industry
• A keen sense for customer behaviour, and how content quality affects purchasing decisions
• An analytical mindset with a penchant for seeking opportunities within data patterns
• Job ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hire
• Intermediate proficiency in Microsoft Excel is preferred

Who we are

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide.

What's in it for you

• A dynamic and challenging working environment with a steep learning curve
• Responsibility from day one in the leading food delivery company in the world
• The opportunity to be part of a happy, high functioning and smart team
• Periodic fun, engaging company events & team activities
• A company committed to developing you personally and professionally.
• A vibrant and international team with diverse backgrounds from all over the world
• A culture that empowers you to take full ownership of your work and career

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.