Executive, 1-Year Contract (Programme Administration) #NJH #University

Recruit Express Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking an Executive for a 1-Year Contract in Programme Administration. The role involves organizing educational programmes, managing logistics, and ensuring high customer satisfaction standards. Candidates should have a diploma or degree and at least one year of relevant experience in the education sector.

Qualifications

• Minimum 1 year of programme or administrative support experience in the education sector.

Responsibilities

• Organise executive programmes and handle logistics for smooth execution.
• Manage all logistical aspects of courses and events, ensuring customer satisfaction.
• Update course databases and follow up on outstanding matters.

Skills

Programme Organisation

CRM Management

Stakeholder Liaison

Customer Service

Education

Diploma / Degree in any discipline

Job description

Executive, 1-Year Contract (Programme Administration) #NJH #University

Job scope:

1. Programme Organisation: Organise executive programmes, online courses, customised in-house courses, public enrolment courses (Professional Development Courses), or customised events. Handle logistics such as venue scouting, catering, accommodation, social events, enquiry handling, course material preparation, and vendor management to ensure smooth programme execution.
2. Manpower Planning: Plan, recommend, brief, and organise manpower (staff and helpers) for on-site event operations to ensure timely delivery of services.
3. CRM Management: Process event details accurately in the Customer Relationship Management (CRM) System for proper tracking.
4. Stakeholder Liaison: Coordinate with trainers, schools, lecturers, finance, and IT departments to facilitate smooth planning and execution of programmes.

2. Customer Satisfaction & Logistics: Manage all logistical aspects of courses and events, including application monitoring, updating course info in CRM, obtaining trainer documentation, liaising with facilities for classroom and equipment arrangements, accommodation, transport, and handling client/participant communications regarding visas and passes.

Coordinate with various departments for facility use, alumni networking events, and course materials. Prepare certificates, attendance lists, evaluation forms, issue invoices, monitor payments, handle enquiries, update course statuses, and maintain proper records.

3. Post-Training Administration: Update course databases, follow-up on outstanding matters, and ensure high customer service standards.

4. Ad-hoc Duties: Perform any additional tasks as assigned.

Requirement:

• Diploma / Degree in any discipline
• Minimum 1 year of programme or administrative support experience in the education sector

Interest applicants, please email your updated resume to [e-mail]