Events & Membership Executive (NPO)

People Profilers Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A vibrant organization in Singapore seeks a Membership and Events Coordinator to support the Head of Department in managing annual awards and various member services. The successful candidate will be involved in administrative duties, member communication, and event planning to enhance member experience. A minimum qualification of N or O Level along with good IT skills and customer service orientation is required. The role offers a competitive remuneration package and a range of benefits.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• Minimum N or O Level qualification, preferably in Marketing or events management/1 year of relevant experience.
• Pleasant personality with strong customer service attitude.
• Able to multi-task and work independently, with good organizational abilities.

Responsibilities

• Assist in planning, coordination, and execution of events.
• Manage member communications and handle queries and complaints.
• Develop and execute membership recruitment and retention campaigns.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Communication Skills

IT Skills

Education

N or O Level qualification in Marketing or Event Management

Tools

MS Office Suite

MailChimp

CRM

Job description

RESPONSIBILITIES

• Work closely with the Head of Department to run the annual Awards.

• Assist the Head of Department in the planning, coordination and execution of administrative, operational and logistical tasks for both Awards.

• Source and contact for prize sponsorship for the Speaking Awards and members events (if necessary).

• General duties at Members Services department, including but not limited to:

• Manage members communications including response to queries and complaints, as well as performance of service recoveries

• Manage studio bookings

• Manage Fitness & Dance courses, such as swimming classes and gym subscription

• Manage revenue and payments with internal (other departments) and external (members, vendors, instructors, etc) clients

• Manage NAV (Finance system) for membership, course and registration fees and payments

• Develop and execute membership recruitment, retention & rewards campaigns

• Promote and increase studio utilization and gym subscription

• Plan, organise and facilitate programmes and activities for members

• Develop marketing collaterals for monthly Members email blast

• Send monthly membership renewals reminder and birthday emails to members

• Source and collaborate with new partnering merchants to increase membership privileges, while retaining the current pool

• Ensure on-going updates of SOP and Rules & Regulations related to membership, gym and swimming pool

• Assist the Head of Department in the planning, coordination and execution of events

• Track members involvement in volunteering

JOB REQUIREMENTS

• Minimum N or O Level qualification, preferably in Marketing or events management with at least 1 year of relevant experience in events or membership organization

• Pleasant personality with good customer service

• IT savvy; able to work on the cloud and familiar with MS Office suite and MailChimp, CRM

• Good communication, interpersonal and administrative skills.

• A team player

• Good organizational skills with ability to multi-task and work independently

• Able to work on evenings and Saturdays for events

• JOBID: QW7W647W

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: [phone]

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley