Events & Membership Executive

Singapore Human Resources Institute (SHRI); Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading organization is seeking a proactive Events & Membership Executive to drive member engagement and coordinate high-quality events. This pivotal role involves planning, executing events, and enhancing member experience through relationship management and support. The ideal candidate possesses strong project coordination and communication skills, with a commitment to fostering a thriving professional community.

Qualifications

• Minimum 2–4 years of relevant experience in event coordination and/or membership servicing.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.

Responsibilities

• Coordinate end-to-end planning for events like workshops and webinars.
• Maintain member database and serve as a contact for inquiries.
• Monitor event budgets and assist with post-event feedback.

Skills

Project coordination

Communication

Interpersonal skills

Problem-solving

Organizational skills

Education

Diploma or Degree in Marketing, Communications, Events Management, Business Administration

Tools

Microsoft Office Suite

CRM systems (e.g., GlueUp)

Job description

About the Role

SHRI is seeking a proactive and detail-oriented Events & Membership Executive to support the planning and execution of key events and initiatives while driving member engagement and retention. This role plays a vital part in delivering high-quality experiences to our HR community, enhancing member value, and supporting SHRI’s mission to advance the profession.

The ideal candidate will have strong project coordination skills, excellent communication abilities, and a genuine interest in building professional communities through events and membership engagement.

Key Responsibilities

Event Coordination (Approx. 60%)

• Planning & Executive

Support the end-to-end coordination of events including workshops, seminars, conferences, webinars, and networking sessions. This includes venue booking, vendor liaison, logistics setup, registration management, and on-site support.

• Programme Development:

Assist in researching topics, sourcing speakers, and developing content that aligns with member interests and industry trends.

• Budget Tracking & Administration:

Help monitor event budgets, process payments and invoices, and maintain records for reconciliation and reporting.

• Marketing & Promotion:

Collaborate with the marketing team to prepare event communications, including EDMs, social media posts, and website updates.

• Post-Event Activities:

Assist in collecting feedback, compiling reports, and proposing improvements for future events.

Membership Support (Approx 40%)

• Member Relations:

Serve as a key point of contact for members, responding to inquiries and providing support for applications, renewals, and account updates.

• Database Management:

Maintain accurate and up-to-date records in the membership CRM system and assist in tracking key metrics and reports.

• Engagement & Retention Initiatives

Support campaigns to onboard new members, retain current ones, and enhance the overall member experience through communication, benefits management, and community-building activities.

• Communications

Prepare and distribute member newsletters, announcements, and welcome materials.

Qualifications

• Diploma or Degree in Marketing, Communications, Events Management, Business Administration or related field.
• Minimum 2–4 years of relevant experience in event coordination and/or membership servicing, preferably within an association or non-profit.
• Strong organizational skills with attention to detail and the ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with CRM systems (e.g., GlueUp) and digital marketing tools is a plus.
• A customer-first mindset with strong interpersonal and problem-solving abilities.
• Ability to work both independently and as part of a team.
• Willingness to support occasional evening or weekend events.