Event Project Manager (Client Servicing)

Job Purpose

We are looking for a proactive, resourceful, and results-oriented Account Servicing / Event Manager to join our dynamic and fast-growing team. This role offers hands-on training and development in event management and plays a pivotal role in delivering successful client projects.

You will be responsible for coordinating suppliers, managing project timelines, and ensuring seamless execution of events across various formats.

Key Responsibilities

• Develop and implement strategic plans to enhance the client journey across both digital and physical touchpoints.

• Act as the main liaison for assigned clients, ensuring consistent and professional communication.

• Cultivate strong relationships with senior stakeholders, decision-makers, and influencers within client organizations.

• Lead project execution to ensure on-time, cost-effective, and high-quality delivery aligned with client goals.

• Participate in discovery and briefing sessions to gain insights into client needs and contribute strategic solutions.

• Address client concerns proactively and escalate critical issues to the Account Director when needed.

• Collaborate with internal strategy and creative teams to develop innovative, client-centric solutions.

• Maintain accurate reporting of account metrics, including billing, profitability, and CRM updates.

• Organize and archive all relevant account documentation for continuity and internal reference.

• Understand clients’ event requirements in detail, including layout planning and site inspection coordination.

• Deliver attentive and personalized service through clear, confident communication.

• Plan and execute events that meet client objectives while identifying and addressing potential issues early.

• Manage diverse event formats such as conferences, roundtables, hospitality events, and client appreciation functions.

• Oversee all stages of event delivery—from budgeting and planning to on-site execution and post-event analysis.

• Liaise with and manage external vendors to ensure high-quality production and timely delivery.

• Work cross-functionally with internal teams to ensure smooth execution and real-time client support.

• Stay informed about company offerings and communicate them effectively during client interactions.

• Provide consistent updates on project progress, key developments, and client feedback.

Requirements

• 3–4 years of experience in MICE, hospitality, tourism, integrated marketing, or a related industry.

• Strong client service orientation with excellent communication and negotiation skills.

• Highly self-motivated with sound judgment and a strong sense of accountability.

• Ability to manage multiple priorities and perform under pressure.

• Exceptional attention to detail and organizational abilities.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint); excellent writing and proofreading skills are essential.

• Independent, dependable, and a detail-oriented team player.

• Fast learner with the ability to adapt quickly and work efficiently in a fast-paced environment.