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Event Assistant, Customer Experience

WHY EVENTS PTE. LTD.

Singapore

On-site

SGD 30,000 - 45,000

Full time

10 days ago

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Job summary

A leading events company in Singapore is seeking an Event Coordinator to ensure smooth operations during events. The role includes managing the registration system, responding to participant inquiries, and handling event day activities. Candidates should have at least 1 year of experience, strong organizational skills, and a passion for events.

Qualifications

  • At least 1 year of event experience.
  • Willing to work outdoors, early mornings, weekends, and public holidays.
  • Takes pride and ownership in their work and is goal-driven.

Responsibilities

  • Manage registration system and ensure smooth operations.
  • Respond to participant enquiries via email, phone, and social media.
  • Oversee event day operations and provide on-site support.

Skills

Organizational skills
Problem-solving skills
Communication
Stakeholder management
Adaptability

Job description

Job Scope :

  • Manage registration system with vendors, ensuring smooth operations and accurate info.
  • Respond to participant enquiries via email, phone, and social media.
  • Resolve issues for participants before and during the event.
  • Plan and send communications (eDMs, SMS) at key stages.
  • Track and report registration data (e.g. sign-ups, revenue).
  • Coordinate event entitlements (bibs, T-shirts, packs) with sponsors/suppliers.
  • Prepare event documents (runsheets, purchase orders, invoices).
  • Oversee event day operations, including distribution of items and on-site support.
  • Create post-event reports with data, feedback, and improvement points.
Support other ad hoc duties when required.

Requirement :

  • At least 1 year of event experience.
  • Strong organizational and problem-solving skills.
  • Good communication and stakeholder management.
  • Able to analyze and plan using different information sources.
  • Adaptable and calm under pressure.
  • Willing to work outdoors, early mornings, weekends, and public holidays (with off-in-lieu).
  • Passionate about events and growth in the industry.
  • Takes pride and ownership in their work and is goal-driven.
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