EUC L1 Support engineer_Contract

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading IT services provider in Singapore is seeking an IT Support Specialist to provide L1 onsite support for over 50 users. Responsibilities include IT onboarding, managing office infrastructure, vendor management, and training users. The ideal candidate should have 2–3 years of experience in IT operations, with expertise in PC support and basic networking skills. Strong communication in English is essential.

Qualifications

• Minimum 2–3 years’ experience in IT infrastructure operations and projects.
• Strong expertise in PC Support and troubleshooting.
• Basic knowledge of Networking and Information/Data Security.

Responsibilities

• Provide L1 onsite support for Office IT Infrastructure.
• Manage inventory, assets, and vendors.
• Execute local projects in accordance with regional guidelines.

Skills

PC Support and troubleshooting

Windows 11 & Microsoft Office 365

Basic Networking (LAN, WiFi, VPN)

Information/Data Security awareness

Communication skills

Tools

Ticketing systems

Job description

KEY OBJECTIVE

• Internal IT EUC L1 onsite support for 50+ users
• Work closely with Central IT hub team on the L2/L3 operations support
• Work closely with APAC Transformation team on the projects with onsite support
• Work closely with GDC / APAC Security & Governance team on the IT Audit & Compliance for the Corporate IT related area only.

RESPONSIBILITIES

• IT Onboarding & Offboarding as per company standards with laptop build & setup
• L1 Onsite support for Office IT Infrastructure for the Network, WiFi, VC, Printers, CCTV & Door access when needed
• Inventory, assets & vendor management
• Execution of the local project as per guidelines from regional team
• IT Procurement
• End user training
• User adoptions

REQUIREMENTS

Mandatory:

• Proven track record in IT infrastructure operations & projects with minimum 2–3 years’ experience
• Expertise in PC Support and troubleshooting
• Expertise in Windows 11 & Microsoft Office 365
• Basic Knowledge of Networking includes LAN, WiFi, Internet & VPN
• Basic Knowledge & Awareness of Information / DATA Security and tools
• Strong, logical communication in English, and ability to communicate effectively with people at all levels of the organization
• Knowledge and Experience in Ticketing systems to manage the end users tickets