EUC Engineer: Endpoint Management & User Experience

MORGAN MCKINLEY PTE. LTD.

Singapore

On-site

SGD 70,000 - 100,000

Full time

2 days ago

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Job summary

Morgan McKinley Pte. Ltd. is seeking an EUC Engineer to deploy and support end-user computing systems for a government tech agency. You will manage devices lifecycle, software deployment, and endpoint security while aligning with security standards.

The role requires hands-on experience with MECM/SCCM, Intune, and AD/AAD, plus strong collaboration with stakeholders to deliver reliable IT services and improve user experience. On-site work in Singapore is expected.

Qualifications

Bachelor's Degree in Computer Science / IT / Computer Engineering or equivalent with 2+ years of relevant L3 support experience, or a Diploma in IT with 5+ years.
Strong knowledge of Windows 10/11 administration, VPN and remote access technologies and familiar with Device Imaging and OS Deployment, Mobile Device Management (MDM) and ITIL service management practices
Knowledge and experience on Active Directory and Azure Active Directory and SCCM will be added advantage
Microsoft Certifications (Endpoint Administrator, 365, ITIL) preferred

Responsibilities

Provide technical consultation and support to end users on workplace technologies.
Develop and maintain user guides, SOPs, and technical documentation.
Coordinate with vendors and service providers for issue resolution and maintenance activities.
Work closely with internal stakeholders to understand business requirements and recommend appropriate EUC solutions.
Manage the complete lifecycle of end-user devices, including leasing, procurement, deployment, refresh, replacement, and disposal.
Maintain accurate asset inventory and configuration records.
Coordinate with vendors and procurement teams for hardware acquisitions and warranty support.
Administer endpoint management platforms (MECM/Intune/EDM).
Manage OS deployments, software distribution, and policy configurations.
Monitor endpoint health and performance; participate in incident/problem/change management.
Maintain endpoint security controls, including antivirus, encryption, patch management.
Ensure compliance with cybersecurity policies and regulatory requirements.
Support vulnerability remediation and security audits relating to endpoints.
Manage and support desktops, laptops, tablets, mobile devices, and peripherals.
Perform installation, configuration, upgrade, and maintenance of hardware/software.
Provide Level 2/3 technical support and troubleshoot incidents and requests.
Ensure timely resolution of incidents per SLAs.
Support infrastructure and workplace technology projects, device refresh initiatives, OS upgrades, and digital workplace programs.
Identify automation opportunities and process improvements.
Participate in technology evaluations, PoCs, and implementation activities.