EUC Engineer (Cluster Office)

SYNAPXE PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

A leading company in Singapore is looking for an EUC Engineer to provide technical support to end users and manage cloud infrastructure. The role involves updating user profiles, managing vendors, and ensuring service continuity through effective problem resolution. Ideal candidates should possess a Bachelor’s degree in IT and have at least 2-3 years of experience in IT operations.

Qualifications

• 2-3 years of experience in managing IT operations and support.
• Technical knowledge on End User Computing technologies.
• Experience managing projects and vendors.

Responsibilities

• Assist in updating user and computer profiles.
• Manage vendor relationships to meet SLAs.
• Perform cloud infrastructure monitoring and troubleshooting.

Skills

Vendor Management

Stakeholder Management

Problem Solving

Cloud Infrastructure Support

Technical Support

Education

Bachelor Degree in IT

Healthcare Professionals with equivalent experience

Tools

Active Directory Administration

SCCM Administration

Job description

Position Summary:

The EUC Engineer provides technical support to end users on various technical issues and problems relating to hardware and software. He/She responds, documents and resolves service tickets in a timely manner and according to Service Level Agreements. He/She creates new report templates and formats for new analysis. He/She interacts with cross functional teams, understands support requirement, performs ad-hoc root cause analysis, develops checklists for typical problems and defines methods for issue resolution and prevention.

He/She understands the service level requirements and strives for continuous service improvement by providing quality technical support to end users. He/She is able to identify interdependencies when analysing problems and developing creative solutions. He/She is responds to provide cloud infrastructure support to users. He/She to perform cloud infrastructure monitoring, areas of improvement to help streamline operations, troubleshoot system issues and failures and find tuning systems to ensure optimal performance.

Roles & Responsibilities:

• Assist in updating users and computers profile.

• Maintain and deploy GPO

• Manage the vendor to ensure that they meet the SLA and any escalated incidents

• Manage project - planning project timeline, budgeting, resource allocation etc

• Performing application/package deployment activities

• Prioritise activities to ensure continuity of service and prompt issue resolution

• Plan installation of hardware equipment, software and maintenance agreements

• Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved

• Respond to more complex, escalated enquiries from team members

• Coordinate with various parties for cloud infrastructure related deployment/enhancement/incident.

• Assists User Access Matrix (UAM) exercise.

• Maintain CIS score on AWS Security Hub and Microsoft Defender

• Monitor monthly patching and maintenance activity.

• Monitor alarms and make sure response to alerts trigger from AWS

Qualifications/ Requirements:

• Possess a Bachelor Degree in IT or healthcare professionals with degree and equivalent experience.
• At least 2-3 years of experience in managing IT operations and support, EUC and Application support in different agencies or government sectors
• Have experience in managing project and vendors
• Able to handle high volume of users and VIP users
• Strong vendor and stakeholder management
• Have prior technical knowledge on End User Computing technologies, not limited to Desktop Endpoint Management, Win10 / 11 Security Patch Management, Asset Management, GPO policy management, Active Directory Administration, SCCM administration (plus point)