EUC Desktop Support

ITCAN PTE. LIMITED; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading company in IT support services is looking for a dedicated individual to provide high-quality end-user support. The role involves managing client platforms, troubleshooting issues, and ensuring the consistent operation of technology systems. Candidates should possess relevant qualifications, ideally with experience in technology administration and a proactive attitude towards problem-solving.

Qualifications

• Minimum Higher Nitec, Diploma in Computer/Electronic Engineering.
• 1+ years in Technology Administration preferred.
• Proficient in MS Office.

Responsibilities

• Perform End User Support and troubleshooting for client platform issues.
• Monitor service level agreements and document system configurations.
• Manage user accounts and local server administration.

Skills

Troubleshooting

Client Management

Computer Literacy

Network Knowledge

Independent

Education

Higher Nitec, Diploma Certification in Computer/Electronic Engineering

Job description

To provide the highest quality EUC support and the best customer experience.

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

1.• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
2.• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
3.• Computer literacy in MS Office
4.• Proficiency in Technology will be added advantage
5.• Independent, resourceful, result-oriented individuals with a "can-do" attitude