ERP Senior Analyst (Contract)

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading staffing solutions provider in Singapore is looking for an ERP Senior Analyst to enhance ERP systems within the Pharma industry. This role involves continuous improvement, managing incidents, and full lifecycle change processes. The ideal candidate should possess a Bachelor's degree, strong experience in ERP solutions, and proficiency in SAP modules. Excellent communication skills in German and English are also essential.

Qualifications

• 5+ years of experience in ERP solutions in a global enterprise.
• Detailed knowledge of SAP Plant maintenance global master data.
• Experience with SAP modules and cloud solutions.

Responsibilities

• Engage in continuous improvement of ERP Systems.
• Log, triage, prioritize, and resolve incidents/requests in Service Now.
• Perform root cause analysis together with 2nd level support.

Skills

ERP solutions delivery

SAP Plant maintenance

Problem solving

SAP S/4 Hana

Cloud solutions

Networking and communication

Education

Bachelor's degree

Tools

Service Now

ITIL V3/V4

Job description

As a ERP Senior Analyst within the 1-Stop-Shop SAP support team, you possess a profound understanding of processes and collaborate with the Business Community to continuously enhance business processes and IT applications. Acting as a trusted adviser and intermediary, you address incidents on behalf of users, train key users, and represent system user interests in projects. Your role includes coordinating input from your area of responsibility and optimally communicating project goals and progress to business areas.

Your Opportunity:

Focus Areas

• Engage in continuous improvement of ERP Systems; regularly exchange with support network and Business Process Experts.
• Aid end users in submitting new process improvement ideas, considering interdependencies and system impacts.
• Describe and manage the full lifecycle of coordinated Change processes to business processes with system impact.
• Build the knowledge base and transfer knowledge to team members, business stakeholders

General Responsibilities

• End-to-End accountability for Manufacturing/Quality System support, including personal contact for key and end users.
• Log, triage, prioritize, and resolve incidents/requests in Service Now; escalate and involve 2nd level support as needed.
• Perform root cause analysis, cooperate with 2nd level support, and validate/test resolution proposals.
• Communicate and coordinate end-user activities during major incidents and supervise interface for business cases.

Who you are:

• 5+ years of experience in a global enterprise in the Pharma industry, delivering ERP solutions in transformational projects with a minimum Bachelor’s degree
• Detailed knowledge of the SAP Plant maintenance global master data
• Additional exposure to PP, QM and Warehouse/Transport management
• Strong understanding and proficiency in SAP modules, architecture, and integration points
• Experience with SAP S/4 Hana is a plus
• Experience with the system validation process, including documentation and testing of validated systems.
• Solves sophisticated problems with existing solutions and works independently within guidelines; potentially leads sub-projects or participates in larger projects.
• Experience in cloud solutions is advantageous.
• Excellent networking, communication, and language skills (German and English); highly developed customer focus, conceptual and solution-oriented thinking, and teamwork experience.
• Proficient in support processes/tools for incident and change management; possesses strong trainer and methodology skills for specific trainings.
• In-depth conceptual and practical knowledge of ERP systems with basic knowledge of related systems (e.g. MES); solid grasp of Manufacturing/Quality business processes and local specifics.

The ideal candidate

• Self-motivated personality. Can drive his/her area independently and with a strategic mindset.
• Passionate about learning, sharing and further developing ‚best practice and embed it as next practice to achieve greater impact
• Result driven and ability to drive effective outcomes with an agile mindset
• Positive attitude and high energy with exceptional cross-group collaboration working with partner teams
• Possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset

Requirements

• Holds a Bachelor’s degree in relevant fields
• Expert in the, preferably certified in ITIL V3/V4
• Experience in Computer Systems Validation (CSV), discipline of IT Service Management
• Experience in highly regulated industry, preferably Life Sciences