ERP Application Consultant

IQ Dynamics Pte Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

A leading company in providing Microsoft ERP solutions seeks personnel for application software support. This role involves designing, implementing, and training for custom software solutions while ensuring client satisfaction in a dynamic environment. Candidates with strong IT backgrounds and customer service skills will thrive in this position.

Qualifications

• 2-3 years’ experience in application software support environment and ERP project delivery.
• Experience in design, configuration, training and support of business applications.
• Knowledge in NAV/D365 BC is advantageous.

Responsibilities

• Design, Test, Train, Implement, and Support application software customizations.
• Provide data reconciliation support for application software.
• Coordinate application updates and assist with internal training.

Skills

Customer handling skills

Service orientation

Problem-solving skills

Ability to work under tight deadlines

Willingness to learn

Education

Diploma or University degree in Information Technology, Computer Science, Accountancy, or related disciplines

Job description

INET Dynamics Pte Ltd is a leading company in providing Microsoft ERP solutions together with IT infrastructure and Cloud services. We are looking for the following personnel:

Job Descriptions

• Design, Test, Train, Implement, and Support customizations in Application Software for new and existing customers

• Provide support to reconcile and fix Application Software data, as required

• Identify software or service opportunities including training, modules, business process consulting, and development

• Document and communicate issues, risks, and changes within in Application Software project management software

• Coordinate application updates, hotfixes, and upgrades to existing customers

• Backup role for Application Support Desk and escalated support issues

• Assist with creating and maintenance of internal and external product training curriculums and documentation

Requirements

• Diploma or University degree in Information Technology, Computer Science, Accountancy, or related disciplines;

• At least 2-3 years’ experience in application software support environment, project delivery and implementation preferably from ERP Solution provider environment

• Experience in working on design, configuration, training and support of business application

• Prior experience in setting up NAV/D365 BC on-premise as well as on cloud environment is an added advantage

• Candidate with accounting and application business process knowledge is a plus

• Customer handling skills, service oriented and problem-solving skills

• Customer facing remotely and physically

• Ability to manage and meet customer expectation and delivery timelines

• Ability to work in fast-paced environment running multiple tasks under tight deadlines and able to work with minimum supervision

• Willing to learn and Can-do personality, training will be provided for Microsoft Dynamics 365