[Entry Level] Customer Service Advisor - Basic up to $2500,AWS+VB,North,West

STAFFKING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading automotive company in Singapore is seeking an entry-level customer service representative to manage customer interactions and service logistics. Responsibilities include handling inquiries and complaints, coordinating with contractors, and ensuring service quality. Candidates should be adaptable and proficient in MS Office, with a willingness to undergo training and perform overtime as needed.

Benefits

Comprehensive employee benefits

Training provided

Qualifications

• Entry level candidates are welcome, as training will be provided.
• Good communication and customer service skills are essential.
• Willingness to perform overtime when necessary.

Responsibilities

• Represent the company with professionalism.
• Provide accurate information to customers.
• Handle customer complaints and follow up on resolutions.
• Coordinate with various stakeholders for service quality.
• Prepare quotations and manage job orders.
• Update customers on service progress.

Skills

Communication skills

MS Office proficiency

Adaptability

Reliability

Tools

CRM system knowledge

Job description

Summary :

• Basic up to $2600 + OT (Gross up to $3000)
• Largest Automotive Company in Singapore
• Good Staff benefit
• Entry level

Key Responsibility :

• Represent the company professionally with a positive and helpful attitude.
• Understand customer needs and provide accurate information and advice.
• Handle customer complaints and provide timely solutions; follow up to ensure resolution.
• Coordinate with customers, contractors, workshops, and other parties.
• Prepare quotations and create work orders.
• Issue job orders to workshops and contractors.
• Liaise with controllers and contractors on service quality and pricing.
• Follow up on vehicle servicing or repairs and update customers.
• Manage service schedules and vehicle collection updates with customers.
• Investigate basic customer issues and recommend solutions within company guidelines.
• Escalate complex issues to supervisors.
• Perform other duties as assigned by the supervisor.

Job Requirements :

• Entry level is welcome to apply as training provided.
• Proficient in MS Office; CRM system knowledge is a plus.
• Good communication skills; attentive, adaptable, and reliable.
• Willing to perform OT when needed.

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | ALAN TAN WEI HUI (R25129706)