Entry level| ASEAN Regional Customer Service & Network Quality support

Borr Drilling; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in telecommunications is seeking a dedicated professional to enhance customer satisfaction within the ASEAN region. The role involves managing service quality, coordinating incident responses, and ensuring operational excellence across MVNO platforms. Candidates must possess a Bachelor’s degree and relevant experience, along with strong communication skills in both Mandarin and English. Join us to contribute to impactful service delivery and performance improvement.

Qualifications

• Bachelor's degree in Telecommunications or related disciplines.
• At least 1 year of experience in telecommunications service operations.
• Fluency in Mandarin and English required.

Responsibilities

• Provide service response and support for key enterprise customers in ASEAN.
• Manage quality improvement efforts with telecom partners.
• Coordinate incident escalation for cross-border data services.

Skills

Communication

Customer Service

Project Management

Education

Bachelor’s degree or above

Job description

Job Responsibilities
Provide service response and support for key enterprise customers in the ASEAN region, ensuring timely issue resolution and high customer satisfaction;

Manage service quality improvement efforts with local telecom partners and oversee performance of cooperative operators;

Coordinate and handle incident escalation and troubleshooting for cross-border data services, ensuring swift restoration and communication;

Monitor MVNO (Mobile Virtual Network Operator) platforms, addressing platform-related issues and ensuring operational stability;

Compile and deliver network operation reports for high-priority customers, and propose service improvement plans based on operational insights.

Job Requirements
Education: Bachelor’s degree or above

Major: Telecommunications or related disciplines

Work Experience: Minimum of 1 years of relevant experience in telecommunications service operations or customer support

Professional Knowledge:

• Solid understanding of transmission and data communication products

Professional Skills:

• Good project management skills; able to coordinate multiple workstreams and stakeholders

Core Competencies:

• Strong communication skills and professional customer service abilities
• Ability to remain calm under pressure and manage high-priority support scenarios effectively
• Fluent in both Mandarin and English, you need Mandarin because you need to communicate with support teams in China.