Entry level| ASEAN Regional Customer Service & Network Quality support

China Unicom (Singapore) Operations Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Support Specialist to enhance service response and support for enterprise clients across the ASEAN region. In this role, you will manage service quality, resolve incidents, and ensure operational stability while communicating effectively with stakeholders in both Mandarin and English. Ideal candidates possess a Bachelor's degree in Telecommunications, have a minimum of one year of experience, and demonstrate strong communication and project management skills.

Qualifications

• Minimum of 1 year of relevant experience in telecommunications service operations or customer support.
• Solid understanding of transmission and data communication products.

Responsibilities

• Provides service response and support for key enterprise customers.
• Manages service quality improvements and oversees performance of operators.
• Monitors MVNO platforms and compiles network operation reports.

Skills

Project Management

Communication

Customer Service

Calm Under Pressure

Fluency in Mandarin

Fluency in English

Education

Bachelor’s degree in Telecommunications or related disciplines

Job description

Job Responsibilities
Provides service response and support for key enterprise customers in the ASEAN region, ensuring timely issue resolution and high customer satisfaction;

Manages service quality improvement efforts with local telecom partners and oversees performance of cooperative operators;

Coordinates and handles incident escalation and troubleshooting for cross-border data services, ensuring swift restoration and communication;

Monitors MVNO (Mobile Virtual Network Operator) platforms, addressing platform-related issues and ensuring operational stability;

Compiles and delivers network operation reports for high-priority customers, and proposes service improvement plans based on operational insights.

Job Requirements
Education: Bachelor’s degree or above

Major: Telecommunications or related disciplines

Work Experience: Minimum of 1 year of relevant experience in telecommunications service operations or customer support

Professional Knowledge:
• Solid understanding of transmission and data communication products

Professional Skills:
• Good project management skills; able to coordinate multiple work streams and stakeholders

Core Competencies:
• Strong communication skills and professional customer service abilities
• Ability to remain calm under pressure and manage high-priority support scenarios effectively
• Fluent in both Mandarin and English, as Mandarin is needed to communicate with support teams in China.