Entry - IT/ Desktop Support Engineer | OJT Provided*

Alphaeus Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading company in Singapore is looking for IT support personnel to provide first level troubleshooting and maintenance for devices. The role involves assisting users with IT issues, installation of software, and collaborating with vendors for any technical problems. Suitable candidates must have NITEC or Higher NITEC qualification in IT, a good command of English, and a basic understanding of IT systems.

Qualifications

• NITEC or Higher NITEC in IT or related field.
• Good command of English for communication.
• Basic understanding of IT systems.

Responsibilities

• Provide first level troubleshooting for devices and maintenance of IT equipment.
• Assist users on software and hardware related issues.
• Respond to incidents in a timely manner and coordinate with vendors.

Skills

Troubleshooting

Maintenance of laptops and tablets

Installation and configuration of software

Network connectivity

Communication

Education

NITEC / Higher NITEC qualification in IT

Job description

Responsibilities:

• Provide first level troubleshooting of devices, maintenance of laptops and tablets

• Installation and configuration of operating systems and softwares for users

• Assist users on operating system, email, hardware and software related issues

• Deployment of PC, notebook and printers as requested by users

• Assist in troubleshooting network and wireless connectivity issues

• Respond to incidents at timely manner, investigate and provide temporary or permanent solutions of escalated incidents.

• Coordinate with 3rd party or equipment vendors to resolve problems

• Other ad hoc duties assigned.
  

Requirements:

• Minimum NITEC / Higher NITEC qualification in IT or a related field

• Good command in English to liaise with different entities

• IT savvy / Basic Understanding of IT