[ENTRY] Client Success Outreach Specialist (Survey)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a candidate for a contract position focused on survey operations. Responsibilities include collecting and analyzing data through various methodologies, optimizing participation strategies, and creating detailed reports. Ideal candidates should have strong analytical skills, excellent communication abilities, and a proactive learning attitude. This role offers practical experience and professional development opportunities.

Benefits

Practical experience in survey operations

Role rotation to gain diverse experience

Skill development in communication and interpersonal areas

Qualifications

• Tertiary qualifications are required.
• Strong analytical and problem-solving skills are necessary.
• Excellent communication and interpersonal skills needed.
• A keen learner and self-starter is preferred.

Responsibilities

• Collect data through interviews for survey operations.
• Design strategies to optimize online participation.
• Utilize techniques for effective questionnaire design.
• Apply advanced sampling methods for data accuracy.
• Leverage analytics tools for data validation.
• Analyze data and produce actionable reports.
• Develop strategies for product awareness among societal segments.

Skills

Strong analytical skills

Problem-solving skills

Excellent communication skills

Interpersonal skills

Education

Tertiary qualifications

Job description

Contract until Jun 2026

Key Responsibilities

• Operations: Collect data through phone and face-to-face interviews, ensuring a smooth and professional survey experience that fosters high response rates and customer satisfaction

• Strategy Development: Design and implement strategies to encourage online participation, reducing reliance on face-to-face interviews and optimizing survey response rates

• Questionnaire Design: Utilize modern techniques to design surveys that meet organizational needs while keeping pace with technological trends and improving operational efficiency

• Sampling Methodology: Apply advanced sampling methods that minimize survey fatigue among the public while ensuring the accuracy and representativeness of collected data

• Data Analytics: Leverage data analytics tools to validate and verify the quality of survey data. Explore alternative data sources and apply imputation methods to handle incomplete data

• Data Analysis & Reporting: Analyze collected data and produce clear, actionable reports, using data visualization tools to present findings effectively to stakeholders

• Dissemination Strategy: Develop and execute strategies to raise awareness of statistical products and ensure they meet the diverse needs of various societal segments

Programme Highlights

• Gain practical experience in survey operations and statistical processes

• Rotate through different roles to understand various aspects of the department

• Build your communication and interpersonal skills by engaging with a wide range of survey participants

• Develop specialized expertise in areas that match your career aspirations

Job Requirements

• Tertiary qualifications

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• A keen learner and self-starter

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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