Enterprise Technology Services - Application Support Specialist (Buy-side/Sell-side) - Singapore

Avature; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A financial technology company in Singapore is seeking an Application Support Specialist to support production needs across various technologies. The role involves analyzing issues, preventing outages, and enhancing client relationships in financial markets. Candidates should have at least 3 years of experience and strong troubleshooting skills, particularly with FIX and APIs. This position offers a dynamic work environment and opportunities for growth.

Qualifications

• Minimum 3 years of client-facing experience.
• Experience with FIX, Middleware, Web APIs.
• Strong technical support skills in connectivity.
• Excellent communication skills in English.

Responsibilities

• Analyze issues in client production environments.
• Prevent production incidents and design system changes.
• Partner with Account Management for proactive client engagement.
• Ensure smooth transitions from project to production support.

Skills

Client relations

Troubleshooting

Communication skills

Multi-tasking

Data transformation

Tools

FIX

MQ

Unix/Linux

SQL

Job description

Enterprise Technology Services - Application Support Specialist (Buy-side/Sell-side) - Singapore

Location

Business Area

Sales and Client Service

Ref #

10045256

Description & Requirements

Bloomberg delivers critical information in a world where information matters. We give influential decision makers in business, finance and government an edge by connecting them to a dynamic network of news, people and ideas. To do that, we need a constant flow of ideas, energy, innovation—which is where you come in. At Bloomberg, you will have the opportunity to go above and beyond and to take risks.

In capital markets, buy-side and sell-side professionals strive to achieve automation across multiple asset classes by building strong and secure connections to Bloomberg. Our Enterprise Technology team is trusted with the design, delivery, and ongoing support for firms wishing to outsource their connectivity and integration to Bloomberg. We have successfully delivered both tactical and enterprise-wide solutions to both the buy and sell side firms and pride ourselves in our quality, rapid time to market, and ability to solve for the most comprehensive and challenging workflows.

What’s the role?

As a member of the Enterprise Technology Services group, you play a vital role in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and workflows. Working as part of a global team of financial technology support specialists, you will be responsible for servicing the production needs of our customers. You’ll be strategically focused on the overall customer experience as well as developing a strong relationship with them, from handling production support issues through to proactive engagements with existing clients.

As you will be part of a client facing team in Asia, you will be supporting a variety of technologies and data specifications between Bloomberg and external systems including FIX, XML, MQ and APIs. You will work closely with our engineers, solutions architects, and product development in uncovering opportunities, managing production releases, and positioning enhancements.

We’ll trust you to:

- Analyze and troubleshoot issues for our global client’s production environments. Examine their root cause and offer a solution in a timely manner, working directly with customers and internal stakeholders across functions

- Prevent production incidents and outages by partnering with Engineering and Product teams to design and implement future system and product changes

- Partner with Account Management in our electronic trading and regulatory businesses to provide proactive engagements with our client base

- Ensure a smooth life-cycle experience, when clients move from project implementation to production support

Who You Are:

You come to work with a purpose, passionate about offering excellent service and empowered by a collaborative spirit. Someone that is naturally curious, a strong problem solver who doesn't shy away from taking on new challenges and thrive on change. You love being a great teammate and someone clients can count on every day. We encourage you to challenge the status quo and support your colleagues to innovate, learn, and deliver the best service possible.

You’ll need to have:

- Minimum 3 years of working experience in a client-facing role, supporting financial markets trading/connectivity solutions

- Demonstrated experience in one or more of the following: FIX, Middleware (eg. MQ), TCPIP, SFTP, Web APIs, Unix/Linux, Scripting (eg. Perl, Python), Data Transformation

- Demonstrated experience in technical support including end-to-end troubleshooting in networks, connectivity, and messaging

- Demonstrated ability in multi-tasking, time management and prioritising in a fast-paced environment
- Excellent written and verbal communication skill in English

- Demonstrated continuous career growth within an organisation

We’d love to see:

- Experience with client relationship management

- Exposure to Broker/Dealers, Exchanges, Hedge Funds, or Regulatory Reporting requirements

- Experience applying Data Transformation to workflows using any ETL tools (e.g. Informatica / Mulesoft / TIBCO / Dell Boomi) or through transformation languages (e.g. XML XSLT / Perl)

- Experience with SQL or transactional databases

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

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