Enterprise Technology Services - Application Support Specialist (Buy-side/Sell-side) - Singapor[...]

Bloomberg; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global financial services firm in Singapore seeks an Application Support Specialist to provide production support for clients in the financial industry. The ideal candidate has at least 3 years of experience working in a client-facing capacity and is proficient in FIX, Middleware, and Unix/Linux. You will ensure the reliability of financial workflows and develop strong relationships with clients, actively solving issues and preventing outages. This role demands excellent communication skills and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum 3 years of working experience in a client-facing role.
• Experience in technical support including troubleshooting in networks.
• Excellent written and verbal communication skill in English.

Responsibilities

• Analyze and troubleshoot issues for global client's production environments.
• Partner with Engineering and Product teams to prevent production incidents.
• Ensure a smooth life-cycle experience for clients from implementation to support.

Skills

Client relationship management

Financial markets trading/connectivity solutions

Problem-solving

Multi-tasking

Excellent communication skills

Education

Bachelor's degree or degree-equivalent qualifications

Tools

FIX

Middleware (e.g., MQ)

Unix/Linux

SQL

Job description

Enterprise Technology Services - Application Support Specialist (Buy-side/Sell-side) - Singapore

Enterprise Technology Services - Application Support Specialist (Buy-side/Sell-side) - Singapore

Enterprise Technology Services - Application Support Specialist (Buy-side/Sell-side) - Singapore

Location
Singapore

Business Area
Sales and Client Service

Ref #
10045256

Description & Requirements

Bloomberg delivers critical information in a world where information matters. We give influential decision makers in business, finance and government an edge by connecting them to a dynamic network of news, people and ideas. To do that, we need a constant flow of ideas, energy, innovation-which is where you come in. At Bloomberg, you will have the opportunity to go above and beyond and to take risks.

In capital markets, buy-side and sell-side professionals strive to achieve automation across multiple asset classes by building strong and secure connections to Bloomberg. Our Enterprise Technology team is trusted with the design, delivery, and ongoing support for firms wishing to outsource their connectivity and integration to Bloomberg. We have successfully delivered both tactical and enterprise-wide solutions to both the buy and sell side firms and pride ourselves in our quality, rapid time to market, and ability to solve for the most comprehensive and challenging workflows.

What's the role?
As a member of the Enterprise Technology Services group, you play a vital role in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and workflows. Working as part of a global team of financial technology support specialists, you will be responsible for servicing the production needs of our customers. You'll be strategically focused on the overall customer experience as well as developing a strong relationship with them, from handling production support issues through to proactive engagements with existing clients.

As you will be part of a client facing team in Asia, you will be supporting a variety of technologies and data specifications between Bloomberg and external systems including FIX, XML, MQ and APIs. You will work closely with our engineers, solutions architects, and product development in uncovering opportunities, managing production releases, and positioning enhancements.

We'll trust you to:
- Analyze and troubleshoot issues for our global client's production environments. Examine their root cause and offer a solution in a timely manner, working directly with customers and internal stakeholders across functions
- Prevent production incidents and outages by partnering with Engineering and Product teams to design and implement future system and product changes
- Partner with Account Management in our electronic trading and regulatory businesses to provide proactive engagements with our client base
- Ensure a smooth life-cycle experience, when clients move from project implementation to production support

Who You Are:
You come to work with a purpose, passionate about offering excellent service and empowered by a collaborative spirit. Someone that is naturally curious, a strong problem solver who doesn't shy away from taking on new challenges and thrive on change. You love being a great teammate and someone clients can count on every day. We encourage you to challenge the status quo and support your colleagues to innovate, learn, and deliver the best service possible.

You'll need to have:
- Minimum 3 years of working experience in a client-facing role, supporting financial markets trading/connectivity solutions
- Demonstrated experience in one or more of the following: FIX, Middleware (eg. MQ), TCPIP, SFTP, Web APIs, Unix/Linux, Scripting (eg. Perl, Python), Data Transformation
- Demonstrated experience in technical support including end-to-end troubleshooting in networks, connectivity, and messaging
- Demonstrated ability in multi-tasking, time management and prioritising in a fast-paced environment
- Excellent written and verbal communication skill in English
- Demonstrated continuous career growth within an organisation
- Bachelor's degree or degree-equivalent qualifications

We'd love to see:
- Experience with client relationship management
- Exposure to Broker/Dealers, Exchanges, Hedge Funds, or Regulatory Reporting requirements
- Experience applying Data Transformation to workflows using any ETL tools (e.g. Informatica / Mulesoft / TIBCO / Dell Boomi) or through transformation languages (e.g. XML XSLT / Perl)
- Experience with SQL or transactional databases
- Business fluency in an ASEAN language

If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

Why Bloomberg?
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

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