Enterprise Software Specialist – Integrated HR Application

CAPPS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A software solutions provider in Singapore seeks a Client Support Specialist to master and present their enterprise offerings. The role involves client training, support, and market research, with opportunities for growth in business development or product specialist positions. Ideal candidates will have software support experience and strong communication skills. Join a niche sector with growth potential.

Benefits

Industry-specific advantage

Clear growth path

Opportunities for impact

Qualifications

• 1+ year of software support and client management experience.
• Relevant experience in software support and training is an advantage.
• Confident in presenting and training software solutions.

Responsibilities

• Master enterprise software and articulate its value to clients.
• Support business development through demonstrations and training.
• Engage with clients for support and guidance.

Skills

Software support

Client management

Sales support

Marketing

Presentation skills

Communication

Job description

CAPPS SOLUTIONS is a ISO27001:2022 certified (by TUVSUD) Singapore company, incorporated in 2011, with its resources based in Singapore We specialize in web and mobile applications for the Engineering, Building & Construction and Field Servicing & Maintenance industries.

Our suite of proven enterprise software solutions helps clients streamline operations acrosss key business functions. Automate all HR Functions covering the Employee Lifecycle at PayAdvisorMobile HRIS. Find out more at www.payadvisormobile.com.

To lead the industry and enable cross-solution growth, we’ve also integrated and complementary tools:

• Safety & Quality Management: Ensure compliance with Singapore’s strict regulations.
• Field Asset Management: Track and secure high-value equipment to prevent costly losses.

(Explore more at www.insightqse.com and www.insightservicing.com )

Responsibilities

• Learn and master our enterprise software solution offerings quickly and be able to clearly articulate their value to potential clients.
• Support the business development team in software solution overviews and demonstrations through video conference meetings, in-person meetings and webinars.
• Conduct training sessions and workshops for clients.
• Engage with clients via various communication platforms to provide support and guidance.
• Provide account management and solution support to existing clients.
• Conduct surveys to gather market insights and customer feedback.
• Research on targeted markets and industries, identify key stakeholders and generate interest via outreach efforts in the form of targeted calls, email campaigns, digital/social media and LinkedIn connections.
• Deliver presentations and product overviews through webinars, social media platforms in-person conferences or forums.
• Participate in testing and provide feedback for software enhancement roadmap.

What you will need in this position

• 1+ year of software support, client management with some relevant experience in sales support and marketing.
• Relevant experience in software support and training will be an advantage.
• Confident in presenting and training of software solutions in a supporting role.
• Positive attitude and demonstrated ability to work and connect with people.
• Fluent and articulate in phone and email communications.
• Strong oral and written English communication skills along with excellent listening skills.
• Fresh graduates are welcome.

What’s in It for You

• Industry-Specific Advantage. Join a niche, recession-resilient sector with limited competition and growing demand.
• Clear Growth Path. Progress into business development or product specialist roles. At the very least, you’ll become highly proficient in HR tech—an area at the top of the HR value chain.
• Make a Real Impact.You’ll have a voice in shaping solutions that serve multi-million-dollar companies—creating sustainable career growth for yourself.

“You are not one of many – you are a unique valued contributor who grows with the company.”