Enterprise Billing Dispute Specialist (2 year contract)

StarHub; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Enterprise Billing Dispute Specialist to join their Sales Operations team. This pivotal role involves managing key customer accounts and resolving billing disputes effectively. You will support the Operations team in addressing overdue invoices, build lasting relationships with customers, and collaborate with various internal stakeholders to ensure smooth billing processes. If you have a diploma in finance and a passion for customer service, this opportunity offers a chance to make a significant impact within a dynamic team. Join us and contribute to enhancing customer satisfaction and operational efficiency.

Qualifications

• 1-2 years of experience in billing or finance-related roles.
• Strong communication skills for customer interactions.

Responsibilities

• Support Operations team in resolving overdue invoices.
• Build relationships with customers on billing issues.
• Collaborate with internal teams for invoice resolutions.

Skills

Billing Dispute Resolution

Customer Relationship Management

Invoice Management

Communication Skills

Education

Diploma in Finance

Job description

Sales Operations is a critical function of the Enterprise Business Group; as such, the Enterprise Billing Dispute Specialist plays an integral role within the Sales Ops team, managing existing key customer accounts. This role is responsible for resolving billing disputes and issues related to overdue invoices with Managed Account customers.

Responsibilities:

1. Support the Operations team and other StarHub teams in addressing overdue and rejected invoices from assigned customers, investigating reasons for non-payment and rejection.
2. Build and maintain relationships with assigned customers by liaising directly on billing queries/issues.
3. Collaborate with internal stakeholders (e.g., EBG PMO, ICT team, SHINE, MSOC, SSOPs, Sales account teams, Sales Ops team, Finance Billing team, Credit and Collection team) to investigate and resolve rejections for invoice resubmission.
4. Raise waivers or credit notes for customer dispute cases when necessary.
5. Maintain accurate and timely records and tracking of all billing cases.
6. Perform other ad hoc duties as assigned by the supervisor.

Qualifications:

• Diploma in Finance
• 1-2 years of experience in a related field

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