Enterprise Account Manager (India, Bangalore)

Oxylabs.io; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

Oxylabs.io is seeking a Senior Client Relationship Manager to manage and enhance client relationships with top-tier clients in a full remote work environment. The successful candidate will engage with clients, ensure ticket resolution, analyze client usage, and grow the client base through strategic proposals and negotiations. This role requires over 7 years of B2B account management experience in the tech sector, strong communication skills, and the ability to navigate complex client environments.

Benefits

Competitive salary and benefits

Full remote work environment

Access to extensive learning resources

Qualifications

• Over 7 years of experience in B2B account management in tech.
• Experience with mid-market and corporate clients.
• Willingness to travel within India and Europe.

Responsibilities

• Manage client relationships, engage via email and calls.
• Ensure ticket resolution and collaborate with customer success.
• Grow client base by identifying upsell opportunities.

Skills

Communication

Negotiation

Relationship-Building

Technical Aptitude

Education

Degree from an accredited university

Job description

Oxylabs Job Opportunity: Senior Client Relationship Manager

Oxylabs is a market-leading proxy and web scraping solution provider dedicated to building a reliable, scalable, and cost-effective cloud infrastructure for web data gathering. With a team of over 500 professionals, we serve thousands of clients worldwide, including Fortune 500 companies. Our vision is to make big data accessible to businesses of all sizes globally.

What We Offer

• Work with top-tier clients and industry professionals
• Access to extensive learning resources and a collaborative environment
• Full remote work environment
• Competitive salary and benefits, including vacation days, retirement fund, and health apps

Key Responsibilities

1. Manage Client Relationships:
   • Engage with clients via email and calls to update and gather feedback
   • Attend meetings with stakeholders
2. Ensure Ticket Resolution:
   • Monitor and prioritize support tickets
   • Collaborate with the customer success team for complex issues
3. Analyze Client Usage:
   • Review client product/service usage
   • Identify areas for optimization
4. Manage CRM and Billing:
   • Keep CRM updated
   • Review and verify invoices
5. Grow Client Base:
   • Define long-term account objectives
   • Identify upsell and cross-sell opportunities
   • Develop proposals and close new business
6. Collaborate Internally:
   • Act as the voice of the customer
   • Coordinate with technical, support, and legal teams
7. Manage Renewals & Attrition:
   • Negotiate renewal contracts
   • Assess and address attrition risks

Candidate Requirements

• Over 7 years of experience in B2B account management in the tech sector
• Excellent communication skills in English and Hindi
• Experience with mid-market and corporate clients
• Technical aptitude and understanding of various tech industries
• Degree from an accredited university; advanced certifications are a plus
• Willingness to travel within India and Europe
• Strong negotiation and relationship-building skills

Our Values

Transparency, Security, Quality, and Social Responsibility.

Salary

Gross salary: 1hidden_mobile EUR/month