Enterprise Account Manager- APAC

Gemini Personnel Group Limited; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Account Manager in Singapore to manage enterprise customer accounts in the Bus & Coach and Commercial Fleet segments. The role involves fostering trusted relationships, ensuring customer success, and identifying upsell opportunities within accounts. Ideal candidates will have at least 5 years of account management experience, knowledge of SaaS, and strong communication skills. Join us in making a positive impact on road safety through our innovative solutions.

Qualifications

• At least 5 years of experience as an Account Manager.
• Previous experience in SaaS-based businesses.
• Demonstrated success in managing strategic accounts.
• Experience in the Automotive industry is an advantage.
• Ability to engage with C-level management.

Responsibilities

• Manage a portfolio of Enterprise Customers.
• Develop and maintain strong, trusted relationships.
• Protect the account's ongoing revenue stream.
• Maintain high levels of customer satisfaction.
• Gather customer feedback and communicate it to stakeholders.

Skills

Customer relationship management

SaaS knowledge

Communication skills

Multitasking

Detail-oriented

Tools

MS Office

Salesforce CRM

Job description

Our client is on 20 years since a mission to make the worlds roads safer by transforming how people drive.Their technology helps drivers, fleet managers, and organizations promote safer driving behaviors, reduce accidents, and ultimately save lives.Leverage data-driven insights, real-time alerts, and personalized feedback to foster safer driving in commercial vehicles.

Responsibilities:

This role is the primary interface with the customer with respect to all aspects of the business, engaging the implementation, product, sales, finance and customer support teams as needed to advance the utilization of our fleet safety solutions across the organization.

Responsibility is to help promote a trusted relationship, starting with successful customer onboarding and implementation to broader expansion and usability within the account while promoting and advancing our product value to the customer.

Accountable for the entire customer journey - developing the relationship once a sale is concluded, ensuring a streamlined customer experience thereafter. Management of the customer lifecycle is a key responsibility ensuring customer and company success, contract renewal and customer retention and expansion.

This effort is to include working closely with the sales team to advance upsell opportunities as well as the product teams to gather valuable customer feedback to advance our product capabilities.

Responsibilities:

Manage a portfolio of Enterprise Customers, in the Bus & Coach and Commercial Fleet segments, working closely with them to assure their success with our products and services.

Develop and maintain strong, trusted relationships with customers at all levels (engaging up to C-levels)

Protect the accounts ongoing revenue stream, provide accurate forecasts, ensure quality renewal processes and identify upsell and cross-selling opportunities of our products and services.

Maintain high levels of customer satisfaction by proactively managing customer issues and acting as the primary escalation point in the event of any issues.

Gather customer product and user feedback, communicating it to the various company stakeholders, to provide services required to meet customer expectations.

Serve as the domain expert for our Fleet Safety solution, disseminating the domain knowhow across teams in the APAC region and beyond (as needed).

Assist the Finance team with invoice accuracy and payment escalations.

Requirements:

At least 5 years of experience as an Account Manager, with working knowledge of pre-sales processes.

Previous experience in SaaS based businesses and working with global enterprise customers

Demonstrated success managing and continuing to improve relationships with strategic accounts while continuously balancing company and customer interests.

Experience working across multiple, multi-disciplinary and multi-cultural, global, teams

Proven ability to understand and clearly communicate and resolve specific customers needs and provide solutions.

Ability to engage with all levels of customer management, especially with C-levels, and ability to gather insights about customer inner workings

Experience in the Automotive industry - a major advantage.

Highly skilled with MS office and Salesforce CRM.

Proactive and resilient personality.

High level of accuracy and attention to detail

Ability to multitask and prioritize, working in a fast-paced, dynamic environment.

Exceptional communication skills.

Ability to work independently, while still being a true team player with a collaborative, problem-solving and a can do approach.

For more information about this job opportunity please contact our consultant.

Sign up now for Gemini’s new Job Search platform!

Find the latest job opportunities in Hong Kong, China, Singapore and Thailand! Search and apply for jobs across locations, industries, levels and functions.

Sign up to upload your CV and receive notifications via email or phone when new opportunities are being posted.

Yarn Purchaser (Cotton Specialist) - Malaysia Textile MillLocation: Senai, Johor,Company is a leading global textile and apparel manufacturing and...

Our client is the largest global fashion chain group

Property Executive (M&E) - Retail Building

Client from Property development & Hospitality group is seeking a proactive and detail-oriented Property Executive (M&E) to oversee the daily operati...

Our client is on 20 years since a mission to make the worlds roads safer by transforming how people drive.Their technology helps drivers, fleet man...

Business Development (Alcohol & Spirits Industry...

We are looking for a self-motivated, entrepreneurial professional with a passion for premium drinks and a proven ability to hustle and deliver results...

Our client is Singapore's leading referral veterinary hospital, dedicated to providing exceptional care for your beloved pet. Their expert team, inclu...

Our client is one of largest engineering solutions company in process refrigeration, gas compression system integrator with global operations.This ...

Our client is looking to hire a highly motivated Marketing Executive with proven experience in CRM and loyalty program management. I excel at driving ...