Enrichment Coordinator [Customer Service | Parent and Student Support | Up to $3500] - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A local employment agency is seeking a Customer Service Officer in Singapore. The role involves explaining courses, promoting programmes, and managing customer interactions. Candidates should have at least 2 years of experience in customer service, preferably in enrichment centers. Proficiency with MacBook and G-Suites is required. Working hours include weekdays and weekends, with a salary range of $2650 - $3500.

Qualifications

• At least 2 years of relevant work experience in customer service-related roles.
• Proficiency in MacBook and G-Suites applications.

Responsibilities

• Explain courses and educational philosophy to potential customers.
• Promote centre programmes effectively.
• Handle customer queries and manage sales transactions.

Skills

Sales and Customer Service

Communication Skills

MacBook Proficiency

G-Suites Proficiency

Education

Minimum GCE 'A' levels or Diploma

Job description

Customer Service Officer (CSO)

Working days & hours : 5 days - 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location (Current Hiring):

• Toa Payoh
• Bukit Timah

(Willing to relocate to other branches due to work exigencies)
Salary: $2650 - $3500

Job Responsibilities:

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote centre programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers.
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Requirement:

• Have minimum GCE 'A' levels or Diploma qualifications.
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
• Open to be deployed at other centers due to work exigencies

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279