Enrichment Coordinator [Customer Service | Parent and Student Support | Up to $3500] - SM09

The Supreme HR Advisory; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Officer. You will handle sales and customer inquiries, promote programs, and manage administrative tasks. The ideal candidate should have at least 2 years of experience in customer service, preferably in enrichment centers, and be proficient in MacBook and G-Suites. This role offers a salary between $2650 and $3500.

Qualifications

• Minimum 2 years of relevant work experience in customer service-related roles.
• Experience in enrichment center settings preferred.
• Open to relocating to different branches.

Responsibilities

• Explain courses and philosophy to potential customers.
• Promote programs to customers.
• Build customer relationships.
• Handle phone and email queries promptly.
• Manage sales transactions effectively.
• Arrange replacement lessons and appointments.
• Responsible for inventory and logistics.
• Perform administrative tasks and filing.

Skills

Customer service experience

Sales skills

Effective communication

Proficient in G-Suites

Education

Minimum GCE 'A' levels or Diploma

Tools

MacBook

Google Drive

Gmail

Google Docs

Google Sheets

Job description

Customer Service Officer (CSO)

Working days & hours : 5 days - 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location (Current Hiring):

• Toa Payoh
• Bukit Timah

(Willing to relocate to other branches due to work exigencies)
Salary: $2650 - $3500

Job Responsibilities:

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote centre programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers.
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Requirement:

• Have minimum GCE 'A' levels or Diploma qualifications.
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
• Open to be deployed at other centers due to work exigencies

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279