Engineering Specialist

IDS Medical Systems (idsMED); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated service engineer to manage warranty and preventive maintenance tasks. In this role, you will ensure timely service delivery while maintaining compliance with ISO standards. Your engineering expertise will be crucial in fostering strong relationships with clients and enhancing operational efficiency. If you are passionate about problem-solving and committed to delivering exceptional service, this opportunity allows you to thrive in a dynamic environment that values integrity and teamwork.

Qualifications

• 2-3 years experience in a hospital or engineering consultancy.
• Must possess a diploma in relevant engineering fields.

Responsibilities

• Carry out warranty and preventive maintenance tasks.
• Maintain records and ensure compliance with ISO procedures.
• Communicate professionally with customers and internal teams.

Skills

Engineering Knowledge

IT Knowledge

Problem Solving

Communication Skills

Customer Service

Education

Diploma in Biomedical Engineering

Diploma in Electrical Engineering

Diploma in Mechanical Engineering

Diploma in Mechatronic Engineering

Job description

Job Responsibilities

• Responsible to carry out all warranty, preventive, & breakdown service jobs assigned on monthly basis
• Responsible to carry out preventive maintenance according to schedule by clear time planning and making appointments with specific customers
• Responsible to plan and balance for efficacy and productivity by meeting organization goal to turnaround within 72 hours excluding weekends and public holidays
• Responsible to maintain proper records of equipment history by customer and department both at site and also regularly update SOM to ensure real time
• Responsible to prepare job sheets, seek customers approval/confirmation, co-ordinate with SOM to invoice with correct spare parts
• Responsible to co-ordinate with SOM & prepare quotations for the right decision maker and track
• Responsible to ensure timely job sheet closure to speed up billing processes to reduce AR & Inventory holding
• Responsible to familiarize with the ISO procedure & always operate within the guideline
• Responsible to familiarize with all risk management processes and ensure compliance at site
• Responsible to do it right first time and be aligned to aim for zero complaints
• Responsible to plan & co-ordinate with customer/end user to reduce time & resource wastage
• Prepare and decide all quotation & track for official purchase orders for breakdown repairs
• Drive & comply to organization objective and always response time within 10 hours at site during office hours
• Responsible to always communicate professionally with internal and external customers
• Responsible to create competitive advantage by adding value to the organization through building strong relationships with biomedical engineers in key accounts
• Attend all training or re-training identified and contribute to continual improvement by giving constructive feedback to manufacturer
• Responsible to share & where applicable, conduct cross training internally to increase competency of other engineers and also organize & provide training for biomedical engineer departments
• Responsible to gain & gather information in the field & make informed recommendations to service manager & participate in the drive for sharing of best practices based on customers feedback and personal experience

Work Experience & Qualification

• Candidate must possess at least Diploma in Biomedical / Electrical / Mechanical / Mechatronic Engineering or equivalent.
• At least 2-3 years of working experience in hospital environment/Aesthetics Clinic or engineering consultancy firm.
• Have 2-3 years of working experience in BioMED or medical laser equipment
• Strong engineering and IT knowledge
• Possess own transport (Preferably)
• Able to travel outstation or overseas when required.

Competencies

• Showing commitment to work and consistently producing the desired outcomes.
• Working positively, responsibly and sharing a sense of accountability
• Displaying strong detailed knowledge of the product/service that you are involved in.
• Delivering expected outcomes by using available resources effectively
• Fluent in English / Mandarin

Attributes

• Be a natural multi-task person who has a positive and proactive attitude in problem solving.
• Passionate and energized, take initiatives and integrity are key requisites to this management position.
• Willing to work effectively in a team.
• Able and willing to openly share ideas, communicate effectively and contribute meaningfully.
• Possess and demonstrate an unwavering commitment to achieving goals and delivering optimal results.
• Embrace the idsMed values of Loyalty, Integrity, Balance, Care, Agility, Reliability and Entrepreneurship
• Show a genuine desire to care for others, with a Happy, Engaging, Approachable, Responsible and Trustworthy personality.