Engineering Manager (.NET)

8x8 Inc; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading company in Customer Experience technology seeks a Senior Engineering Manager to drive the development of a globally distributed platform. In this hands-on role, you will lead agile teams, champion quality and service availability, and innovate within the organization. Ideal candidates will possess strong technical leadership skills and a passion for improving product quality and performance.

Qualifications

• Proven experience in managing software engineering teams.
• Strong technical leadership and coaching abilities.
• Extensive experience with Java or similar tech stack.

Responsibilities

• Lead a multi-scrum team of 3-5 software engineers.
• Deliver innovative features in coordination with global teams.
• Embrace accountability from architecture to production.

Skills

Agile Management

Software Development

Technical Leadership

Problem Solving

Tools

Java

JS

React

AWS

Job description

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.comfollow our pages on LinkedIn, Twitter, Facebook and Instagram.

8x8 is looking for an engineering leader to drive the development of our solutions. The goal of the Senior Engineering Manager is to expand functionality and increase the quality and performance of our core highly loaded and globally distributed platform. You are expected to leverage your technical depth as a former developer and architect to push the team towards a high standard of technical excellence.
The ideal candidate for this role is someone who enjoys being hands-on with engineering teams and possesses strong technical leadership and coaching abilities to help guide successful development strategies.

Responsibilities

• You would be leading and growing a talented multi-scrum team of 3-5 FE/BE software engineers, assisted by Product specialists, Project Management, Quality Engineers, and DevOps staff.

• Your team owns key aspects of the product from farm to fork, delivering innovative features and new concepts in conjunction with teams in London, Portugal and/or US.

• Embrace end-to-end accountability (from architectural design to production operations);

• Working across various teams and geographies (US, UK, Portugal, Romania, Canada)

Qualifications

• Proven experience in managing software engineering teams in an Agile environment and different locations

• Extensive professional software development experience, building scalable, highly available services

• Successful prior career as a software engineer (Java/JVM or similar tech stack)

• Passion for quality and service availability

• Experience with both front-end and back-end technologies (JS/React/Redux/Java/Microservices/AWS)

• SaaS mindset - automate everything, take action on data (CI/CD)

• Still an engineer at heart as this role entails, to some extent, coding predominantly in the back end, tech stack revolving around Java;

• Ambitious, with a passion for technical innovation and changing how we do things within our organization

• Ability to address complex problems with simple and elegant solutions

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