Engineering Lead, Omnichannel Japan (RDU IT)

AstraZeneca India; Singapore; Hybrid; JPY 10,000,000 - 14,000,000; Full time

Job summary

A leading global pharmaceutical company is seeking an Engineering Lead for Omnichannel Japan. The role involves managing Veeva CRM systems, partnering with stakeholders to implement seamless omnichannel solutions, and ensuring compliance with local regulations. The ideal candidate will have a strong IT background, fluency in Japanese, and excellent project management skills. Join a culture committed to innovation and diversity.

Benefits

Flexible work environment

Inclusive culture

Opportunities for innovation

Qualifications

• 5+ years of experience in IT service delivery, application management, or engineering.
• Strong understanding of omnichannel strategies and supporting technologies.
• Excellent communication skills and experience working in global organizations.

Responsibilities

• Lead technology for Veeva CRM and commercial systems in Japan.
• Manage application lifecycle and enhancements for omnichannel applications.
• Ensure compliance with data privacy and promotional regulations.

Skills

Veeva CRM administration

Project management

Vendor management

Omnichannel strategies

Japanese language proficiency

Business-level English

Education

Bachelor's degree in computer science, engineering, or related field

Tools

Veeva CRM

Salesforce.com

Marketing automation tools

Analytics tools

Job description

Job Title: Engineering Lead, Omnichannel Japan (RDU IT)

Work Location: Manyata Tech Park, Bangalore, India

Work Schedule: Three days on-site, two days remote (3/2)

Career Level: E Individual Contributor

Introduction to Role

Are you ready to lead the charge in transforming customer engagement in the Japanese market? At Alexion, AstraZeneca Rare Disease, we are dedicated to serving patients with severe and ultra-rare disorders through groundbreaking therapeutic products. As the Engineering Lead for Omnichannel Japan, you will play a pivotal role in delivering high-quality commercial technology solutions that drive the evolution of omnichannel experiences. You will be at the forefront of technical delivery, service operations, and continuous improvement of Veeva CRM and adjacent applications, ensuring seamless integration and compliance across our Commercial business.

Accountabilities

Ownership, Delivery & Operations

• Serve as the main technology lead for Veeva CRM and related commercial systems across Japan's business unit.
• Ensure reliable, compliant, and secure operations of commercial platforms; deliver high-quality service to business stakeholders.
• Manage application lifecycle, feature enhancements, upgrades, and releases for Veeva CRM and integrated omnichannel applications (e.g., CLM, Email, Digital Engagement, Data & Analytics platforms).
• Monitor service delivery KPIs, proactively identify improvement areas, and oversee incident/problem management.

Omnichannel Enablement

• Partner with Commercial, Medical, and IT stakeholders to design and implement omnichannel solutions that support seamless customer journeys.
• Work with global and regional IT teams to roll out new capabilities, ensure integration with global platforms, and maintain local compliance (including data privacy, promotional regulations, etc.).

Vendor & Stakeholder Management

• Manage local vendor relationships to ensure quality delivery and support.
• Represent Japan in global omnichannel and CRM project forums; share best practices and local requirements.

Continuous Improvement & Innovation

• Lead efforts to assess emerging technologies and propose solutions to enhance omnichannel effectiveness.
• Foster a culture of continuous improvement in service and platform usage, driving adoption of new features and best practices.

Essential Skills/Experience

• Bachelor's degree in computer science, engineering, or a related field.
• 5+ years of experience in IT service delivery, application management, or engineering, preferably in the Life Sciences or commercial pharma domain.
• Experience with Veeva CRM (administration, configuration, or integration) and other commercial technology solutions (e.g., marketing automation, analytics tools).
• Strong understanding of omnichannel strategies and supporting technologies.
• Excellent project management, vendor management, and communication skills.
• Japanese language fluency and business-level English.

Desirable Skills/Experience

• Past experience working in a matrixed, global organization.
• Veeva CRM or Salesforce.com Certifications.
• Familiarity with Japanese regulatory and compliance requirements for pharma.
• Technical skills in cloud platforms, system integrations, data management, or SaaS administration.

We work in a flexible environment, balancing in-office presence with individual flexibility. Join us in our ambitious and inclusive culture, where innovation and diversity thrive. If you're ready to make a difference, apply now to join our team!