Engineering & Distribution

United Engineers Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the Security and Sensors Division is looking for a Technical Support Engineer to ensure optimal customer service and maintenance of CCTV systems. The ideal candidate will have experience in technical support and a diploma in Computer or Electronics Engineering. In this role, you will attend to service requests, perform on-site installations, and liaise with suppliers to ensure all technical issues are addressed promptly.

Qualifications

• Minimum 5 years of related experience in technical support.
• Ability to lead a team of 5 or more engineers.
• Strong commitment to meeting customer SLA.

Responsibilities

• Provide technical support for CCTV maintenance and customer service.
• Carry out equipment installation, testing, and commissioning.
• Liaise with suppliers for spare parts and resolve technical issues.

Skills

Customer Service

Troubleshooting

Technical Support

Education

Diploma in Computer or Electronics Engineering

Job description

Technical Support Engineer
Location: Toa Payoh / Security and Sensors Division
Posting Date: 24 Sep 2024

The Job

This person is responsible to provide technical support in carrying out preventive and corrective maintenance work on CCTV cameras and backend systems. Attend to service requests from customers promptly and professionally. Act as single point of contact for all customer enquiries. Liaise with relevant parties and users on the repairs and adjustments of cameras. Carry out on-site equipment installation, testing and commissioning as required. Liaise with principals or suppliers for spare parts. Work with principals, suppliers, system engineers to resolve technical issues. Conduct product demonstration to customers.

Requirements

• Minimum Diploma in Computer or Electronics Engineering and its equivalent (candidates without the required academic qualifications can be considered based on their professional experience)
• Minimum 5 years of related experience in a similar environment
• Team Lead should have at least 2 years of experience leading a team of 5 or more Assistant EngineersStrong commitment to meeting customer’s SLA
• Will be scheduled for on-call support rotation
• 2 year contract renewable

Systems Integration

Ref : OCS-24-001

Technical Support Engineer
Location: Toa Payoh / Security and Sensors Division
Posting Date: 24 Sep 2024

The Job

This person is responsible to provide technical support in carrying out preventive and corrective maintenance work on CCTV cameras and backend systems. Attend to service requests from customers promptly and professionally. Act as single point of contact for all customer enquiries. Liaise with relevant parties and users on the repairs and adjustments of cameras. Carry out on-site equipment installation, testing and commissioning as required. Liaise with principals or suppliers for spare parts. Work with principals, suppliers, system engineers to resolve technical issues. Conduct product demonstration to customers.

Requirements

• Minimum Diploma in Computer or Electronics Engineering and its equivalent (candidates without the required academic qualifications can be considered based on their professional experience)
• Minimum 5 years of related experience in a similar environment
• Team Lead should have at least 2 years of experience leading a team of 5 or more Assistant EngineersStrong commitment to meeting customer’s SLA
• Will be scheduled for on-call support rotation
• 2 year contract renewable

Ref : OCS-24-002

Backend Office System Operator
Location: Toa Payoh / Security & Sensor Division
Posting Date:24 Sep 2024

The Job

You will be required to scan, note down and verify any parking infringements from CCTV monitors. Consolidate all traffic infringements and submit report to customers. Attend to enquiries regarding verification of traffic infringements and other related services. Report faulty cameras or breakdowns. Coordinate with Technical Support team on camera repairs and adjustments. Resolve all in scope enquires and take appropriate escalation actions when required.

Requirements

• Minimum O Level or equivalent
• Basic computer skills required
• Able to converse well with customers on enquiries
• Good team player and able to work independently
• 1 year contract subject to renewal

Ref : OCS-24-003

System Engineer
Location: Toa Payoh / Security & Sensor Division
Posting Date: 24 Sep 2024

The Job

Liaise with Solutions team to understand systems design
Perform installation, configuration and maintenance of network devices and AD server / management server on-site
Assist Project Managers and Engineers to prepare systems related diagram for the project implementation
Ensure systems design conforms to contract and technical requirements
Engage with back line support and/or with vendor’s support to diagnose and rectify technical problems to effectively resolve project implementation issues
Attend to preventive and corrective maintenance to backend system

Requirements

• Minimum Degree in Computer Engineering or related discipline
• At least 3 years’ experience in a similar capacity
• Experience in installation on Server / Client configuration, Network Storage and IT Network

Ref : OCS-24-004

CAG X-Ray Supervisor
Location: Changi Airport
Posting Date: 24 Sep 2024

The Job

Lead a team of engineers/assistant engineers to plan and execute maintenance work dliligently
Ensure all customers complaints and service requests are attended to promptly and in compliance with Service Level Agreement
Ensure services and projects are delivered and completed on time
Liaise with suppliers/contractors to support engineers/technicians on site supports if necessary
Co-ordinate and liaise with principals and customers to support engineers/assistant engineers on technical matters on products, systems and installations
Monitor and check on quality of service, maintenance works and perform routine check on engineers/assistant engineers progress and performance
Establish procedures and work instructions for service and maintenance work at site and ensure all safety measures and proper housekeeping rules are observed at work sites
Conduct weekly review of work-in-progress status, completion of contracts and submission of reports to customers
To work with sales staff and project engineers on deployment of engineers/assistant engineers for projects and installations support
Participate in product demonstrations, testing and commissioning if required

Requirements

• Diploma/Degree in Engineering or related discipline
• At least 5 years’ experience with preferably 2 years in a supervisory function
• Ability to handle multiple responsibilities in a fast-paced and performance driven environment

Ref : OCS-24-005

CAG Assistant Engineer
Location: Changi Airport
Posting Date: 24 Sep 2024

The Job

Responsible for the servicing and maintenance of the Division’s products on-site to ensure satisfactory performance of the company’s products
Attend promptly to service and fault calls in accordance to SLA
Assist in the proper installation, termination, testing and commissioning, and smooth operation of the Division’s product at customer’s site
Adhere to maintenance schedule to ensure its timely execution in accordance to SLA and advise end-users of potential problems and follow up on them
Interact with end-users to understand the problems they face in using the company’s products and feedback to the Technical Support team for resolution
Work closely with Technical Support team to ensure the smooth operation of the company’s products

Requirements

• NITEC, Higher NITEC or equivalent in Biomedical, Security Technology and other related studies

Minimum 1 year work experience in the equipment maintenance

Ref : Welmate-24-001

Product Engineer
Location: Toa Payoh / Sales
Posting Date: 24 Sep 2024

The Job

Organize marketing activities and products demonstrations to architects, designers, developers, and contractors to showcase the features and benefits of our product
Provide technical support and advice to product representatives, customers and contractors
Develop and execute a sales strategy to achieve sales targets and expand customer base within the construction sector
Identify and prospect potential customers, including contractors, and construction firms
Provide accurate and timely quotations, negotiate contracts, and close sales deals
Maintain strong relationships with existing customers through regular visits, follow-ups, and addressing their needs
Raise purchase requisitions and collection of payment from customers when falling due

Requirements

• Minimum Degree in Mechanical / Civil Engineering or its equivalent
• Minimum 3 years of sales experience preferably with building / technical product knowledge

Ref : OCS-24-006

Assistant Project Manager
Location: Toa Payoh / Security & Sensor Division
Posting Date: 24 Sep 2024

The Job

Ensure all supplier invoices are accurately taken up to the correct GL accounts, and unreconciled items are promptly resolved
Ensure all payments are accurate and timely based on internal cash flow projections
Ensure bank reconciliations are completed before every month end
Ensure supplier reconciliations are completed and resolved every month end
Submit fully reconciled audit schedules for all accounts undertaken
Submit outflow cash flow forecast in a timely and accurate manner
Ensure timely and accurate generation of AR invoices and credit notes for direct sales
Ensure strict adherence of Accounts Payable and Accounts Receivable invoicing related internal controls set out in Company’s policies and procedures

Requirements

• LCCI or Diploma in Accounting or its equivalent
• Some accounting experience in similar capacities preferred
• Follow all requirements set out in Quality Management System and Standard Operating Procedures
• Able to deal with both routine tasks and may perform tasks with some level of complexity
• Able to solve problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and directions
• 6 months contract (Maternity Coverage from Oct 2024 to Mar 2025)

Ref : OCS-24-007

Project Engineer
Location: Toa Payoh / Security & Sensor Division
Posting Date: 24 Sep 2024

The Job

Assist Project Manager in coordinating site execution activities which include carrying out the implementation, monitoring delivery, site installation, inspection and handover schedule in accordance to planned project schedule
Report to Project Manager on project matters
Manage daily deliverable from subcontractors
Work on setup and configuration
Monitor and update of site progressing report
Attend safety and progress meeting
Handle all permits from the relevant parties
Document installation method statement and site drawings
Work with Systems Engineer for development
Conduct proof of concept and testing & commissioning
Prepare project submissions, system designs and installation drawings
Ensure work/system implemented conforms to the contract and technical requirements

Requirements

• Degree or equivalent in Engineering discipline or related studies
• Minimum 3 years relevant project experience
• Candidates with CCTV deployment experience preferred

Ref : OCS-24-008

Accounts Assistant
Location: Toa Payoh / Security & Sensor Division
Posting Date: 24 Sep 2024

The Job

Ensure all supplier invoices are accurately taken up to the correct GL accounts, and unreconciled items are promptly resolved
Ensure all payments are accurate and timely based on internal cash flow projections
Ensure bank reconciliations are completed before every month end
Ensure supplier reconciliations are completed and resolved every month end
Submit fully reconciled audit schedules for all accounts undertaken
Submit outflow cash flow forecast in a timely and accurate manner
Ensure timely and accurate generation of AR invoices and credit notes for direct sales
Ensure strict adherence of Accounts Payable and Accounts Receivable invoicing related internal controls set out in Company’s policies and procedures

Requirements

• LCCI or Diploma in Accounting or its equivalent
• Some accounting experience in similar capacities preferred
• Follow all requirements set out in Quality Management System and Standard Operating Procedures
• Able to deal with both routine tasks and may perform tasks with some level of complexity
• Able to solve problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and directions
• 6 months contract (Maternity Coverage from Oct 2024 to Mar 2025)