Engineer, Technical Support (NDT Products)

EVIDENT INSPECTION TECHNOLOGIES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is seeking an Engineer to handle repair, maintenance, and calibration of scientific equipment. Responsibilities include troubleshooting, technical support for sales, and maintaining customer relationships. Candidates should have a Diploma in Engineering and at least 5 years of relevant experience, with proficiency in MS Office and strong problem-solving skills.

Qualifications

• Must possess a minimum Diploma in a relevant discipline.
• At least 5 years of experience in scientific equipment repair and calibration.
• Knowledge of ultrasound, phased-array, and eddy current technology is a plus.

Responsibilities

• Perform troubleshooting, repair, maintenance, and calibration of products.
• Collaborate with customers & distributors for technical guidance.
• Prepare detailed service and evaluation reports.

Skills

Customer service skills

MS Office proficiency

Communication skills

Problem-solving abilities

Ability to work under pressure

Education

Diploma in Mechanical/Electrical/Electronic Engineering

Tools

Oscilloscope

Digital multimeter

Function generator

Job description

The Engineer is responsible for the repair, maintenance, and calibration of the Company's range of products. This role is to fulfil customer’s requirements and solve technical problems.

Key Responsibilities:

• Perform troubleshooting, repair, maintenance, and calibration.
• Ensure all testing equipment is properly maintained and calibrated regularly.
• Collaborate closely with customers & our distributors to understand their specific requirements, address inquiries, and provide technical guidance.
• Establish and maintain professional relationships to ensure customer satisfaction.
• Prepare comprehensive and detailed service reports, evaluation reports, recommendations, and quotation for customer.
• Adhere to established quality control processes and procedures to maintain the highest level of accuracy and reliability after repair and calibration.
• Providing technical support to the Sales team for the potential sale of new instruments, including answering technical questions and occasionally conduct instrument demos.
• Manage and organize assign projects, including scheduling, resource allocation, and coordination with other teams.
• To support the technical training as the authorized trainer.
• Ensure timely turnaround time and customer satisfaction.

Formal Qualifications

• Possesses minimum Diploma in Mechanical/Electrical/Electronic Engineering or a relevant discipline.

Key Skills / Core Competencies

• Highly organized with superior customer service skills.
• Excellent in MS Office knowledge and its applications.
• Excellent communications skills, highly self-motivated and able to work to meet agreed deadlines.
• The ability to work collaboratively in a team environment with a strong positive “can do” attitude is extremely important.
• Strong problem-solving abilities and attention to detail.
• Must be able to work under pressure and thrive in a dynamic and fast-paced work environment.
• Able to display Continuous Improvement and multi-tasking competencies.

Experience

• Minimum 5 years of related work experience in scientific equipment repair, maintenance, and calibration.
• Knowledge of and ability to operate an oscilloscope, function generator, digital multimeter, frequency counter, and other related diagnostic equipment.
• Has knowledge of Ultrasound, Phased-Array & Eddy Current technology is a plus.