Engineer Team Lead

JK TECHNOLOGY PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology company in Singapore seeks a Service Team Lead to oversee a team of engineers and manage service requests. The ideal candidate will have a Bachelor's degree, significant experience in IT support, and strong leadership qualities. Responsibilities include ensuring client satisfaction and managing the daily schedules of the team.

Qualifications

• Minimum 3 to 5 years of related experience.
• Motivated and able to initiate work process.
• Possess strong organizational skills and ability to prioritize tasks.

Responsibilities

• Lead a team of Service Engineers and IT Admins.
• Monitor team’s progression on all incoming service requests.
• Provide timely and effective resolution to service requests.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Education

Bachelor’s degree in relevant field

Tools

PC/laptops/notebooks hardware knowledge

Job description

Responsibilities:

• Lead a team of Service Engineers and IT Admins
• Monitor team’s progression on all incoming service requests on hardware or software issues
• Execute all assigned cases effectively and efficiently with a sense of urgency
• Provide timely and effective resolution to service requests and incidents
• Handle high volume of client’s service requests and assigned accordingly to the team
• Handle client’s complaints and ensure customer satisfaction during closure
• Liaise smoothly between internal stakeholder and clients for any sales-related matters
• Provide on and offsite support if needed
• Manage Service Engineers daily schedule
• Manage team’s transportation and phone claim usage
• Assist in other ad-hoc tasks assigned by Technical Manager

Requirements:

• Bachelor’s degree in relevant field or equivalent combination of education and experience
• Minimum 3 to 5 years of related experience
• Motivated and able to initiate work process
• Strong leadership skill with good communication
• Excellent customer service and support skills
• Possess and in-depth knowledge of PC/laptops/notebooks hardware (i.e. knowledge of parts)
• Possess strong organizational skills and ability to prioritize tasks among many competing requests